Associate Services Delivery Manager

Snowflake, Inc; City of Melbourne; Hybrid; AUD 125,000 - 150,000; Full time

Job summary

A leading enterprise software company is seeking an Associate Services Delivery Manager. In this hybrid role based in Melbourne, you'll support project coordination and customer engagement, providing a strong foundation in delivery operations. Responsibilities include collaborating with various teams, tracking project plans, and participating in customer meetings. Ideal candidates have up to 3 years of experience in project coordination, bilingual skills in English and Spanish, and a proactive mindset. Join a fast-growing team that values impact and innovation.

Qualifications

• Up to 3 years of experience in project coordination or customer success.
• Strong organizational skills with attention to detail.
• Effective verbal and written communication in English and Spanish.

Responsibilities

• Support project coordination, scheduling, and documentation.
• Collaborate with internal stakeholders for project delivery.
• Create and track project plans and metrics.

Skills

Project coordination

Bilingual in English and Spanish

Organizational skills

Effective communication

Proactive learning

Tools

Smartsheet

Asana

Jira

Job description

Snowflake is about empowering enterprises to achieve their full potential — and people too.

With a culture that's all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology — and careers — to the next level.

Location :

Mexico City

Hybrid

C. Montes Urales 424, Lomas de Chapultepec V Secc.

, Miguel Hidalgo, Ciudad de México, CDMX, Mexico, MX

As an Associate Services Delivery Manager at Snowflake, you'll be supporting the delivery of our most important customer engagements.

This is an exciting early-career opportunity for someone eager to build project and customer delivery skills in the cloud data space.

You'll work closely with senior SDMs, Practice Managers, project teams, and Snowflake customers to ensure projects are well-coordinated, documented, and successfully executed.

In this role, you'll develop foundational experience across professional services delivery, project coordination, and customer operations—while contributing to customer success at one of the fastest-growing enterprise software companies in the world.

WHAT YOU'LL DO:

• Support Solution Architects, Practice Managers and Senior Services Delivery Managers in day-to-day project coordination, including scheduling, status tracking, documentation, and internal communications
• Collaborate with other internal stakeholders such as Consulting Managers, Technical Delivery Directors, Practice Directors and Operations team to ensure projects are smoothly delivered
• Create, update and track project plans, risks, and action logs
• Own project reporting and metrics tracking for customer engagements
• Attend and support customer meetings, capturing notes, follow-ups, and next steps
• Build an understanding of Snowflake's delivery methodologies, tools, and best practices
• Support delivery documentation including statements of work, project artifacts, and customer onboarding materials
• Participate in internal initiatives to improve delivery operations and customer experience

WHAT WE'RE LOOKING FOR:

• Up to 3 years of relevant experience in project coordination, consulting, customer success, or delivery support
• Demonstrated strong organizational skills with a keen attention to detail and follow-through skills
• Effective verbal and written communication skills in both English and Spanish
• Comfort working across multiple projects, stakeholders, teams, and tools
• Proactive, curious, and eager to learn
• Familiarity with cloud technologies or enterprise software is a plus
• Bilingual (Spanish and English) required

BONUS POINTS FOR:

• Experience supporting technical or customer-facing teams
• Exposure to project management tools (e.g., Smartsheet, Asana, Jira)
• Understanding of data, cloud, or SaaS concepts

WHY JOIN SNOWFLAKE PROFESSIONAL SERVICES?

• Be part of a high-impact, fast-paced team that delivers real value to customers
• Gain hands-on experience with cutting-edge data technology
• Learn from experienced delivery leaders and grow your career in tech

Join a supportive, inclusive, and growth-minded culture

Every Snowflake employee is expected to follow the company's confidentiality and security standards for handling sensitive data.

Snowflake employees must abide by the company's data security plan as an essential part of their duties.

It is every employee's duty to keep customer information secure and confidential.

Snowflake is growing fast, and we're scaling our team to help enable and accelerate our growth.

We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.

How do you want to make your impact?

For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information : careers.snowflake.com