Associate Product Specialist — AI Pre-Sales for Enterprise

Luminance; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

Luminance is hiring an entry‑level Product Specialist Associate to help businesses understand and adopt AI technology in the legal sector. You’ll support the Sales team during Proof of Value engagements and guide prospective clients through use cases and project needs.

The role emphasizes translating complex tech into real-world value and collaborating with Customer Success and Support teams to maximize ROI.

Qualifications

• Bachelor’s or Master’s Degree in a STEM discipline, with distinction and with an interest in legal are encouraged to apply.
• Highly-detail oriented with a problem-solving attitude.
• Strong technical acumen and the ability to understand, translate and simplify concepts to both technical and non-technical audiences.
• Excellent communication skills for translating between customer needs and internal teams, including Product and Engineering.
• Organized with excellent time management skills with an ability to prioritize effectively.
• Prior experience at a high-growth startup — especially in Solutions or Sales Engineering — is a plus.
• Ability to travel for work.

Responsibilities

• Work with Account Executives to deliver successful Proof of Values and manage live projects from planning stages to final review
• Act as an expert of Luminance’s products, supporting the sales team in converting these prospects
• Understand the individual use cases, review requirements and needs of each prospect during the Proof of Value
• Be a trusted adviser and authority on the product to the prospect during the Proof of Value
• Product Specialists will work with Luminance Support and Technical operations teams to co-ordinate and resolve technical issues for customers

Skills

Problem-solving

Technical communication

Time management

Organizational skills

Travel readiness

Education

Bachelor’s or Master’s Degree in STEM

Job description

Luminance is hiring an entry‑level Product Specialist Associate to help businesses understand and adopt AI technology in the legal sector. You’ll support the Sales team during Proof of Value engagements and guide prospective clients through use cases and project needs.

The role emphasizes translating complex tech into real-world value and collaborating with Customer Success and Support teams to maximize ROI.