Assistant Technical Service Manager

Jones Lang LaSalle; Council of the City of Sydney; On-site; AUD 80,000 - 100,000; Full time

Job summary

A leading global real estate firm in Sydney is seeking an Assistant Technical Services Manager. In this role, you will oversee technical operations, drive maintenance programs, and provide exceptional customer service across a portfolio of buildings. Ideal candidates will have at least 3 years of relevant experience and a strong grasp of building services. This position offers flexible working arrangements and great employee benefits.

Benefits

Employee discounts on fitness and wellbeing

Private Health Insurance Discounts

Active Social Club

Employee assistance program

Novated Lease for EV cars

Paid time off for volunteer work

Career Opportunities with Australia’s #1 Commercial Real Estate firm

Premium offices

Hybrid / flexible working

Qualifications

• Minimum of 3 years of relevant experience in engineering or facilities environment.
• Thorough understanding of building services design and engineering management.
• Ability to identify and implement opportunities for operational efficiency/improvement.

Responsibilities

• Provide responsive technical solutions for building systems and user experience issues.
• Drive comprehensive planned, predictive, and corrective maintenance programs.
• Lead technical oversight for new space installations, commissioning, and programming.

Skills

Customer service

Building services design

Operational efficiency

Education

Certification in Sustainability (LEED, WELL)

Job description

What this job involves

As the Assistant Technical Services Manager based in Sydney you will work as part of a technical services team to deliver exceptional services to our client’s portfolio of buildings in Australia & New Zealand. You will be responsible for delivering PPM, predictive works, powerdowns, energy & building services projects, process development & implementation and day to day responding to issues within the buildings.

This position is varied and at times hands on. There will be a requirement to interface with members from all levels of the organisation and the public. The ideal candidate should have a friendly, pleasant and energetic personality, who enjoys providing excellent customer service.

Main Responsibilities

Technical Operations & Asset Management Excellence

Critical Infrastructure Support

• Provide responsive technical solutions for building systems and user experience issues, ensuring seamless operations

Strategic Maintenance Leadership

• Drive comprehensive planned, predictive, and corrective maintenance programs to optimize asset performance
• Execute quality assurance protocols and vendor management for critical building systems, maintaining industry-leading operational standards
• Oversee MEP-F contractor performance to deliver exceptional service quality aligned with OEM specifications and best practices

Space Optimization & Compliance

• Coordinate capacity planning and utilization analytics to maximize office efficiency and tenant satisfaction
• Ensure full regulatory compliance across building portfolios while adhering to client‑specific engineering standards and playbooks

Emergency Response & Project Delivery

• Provide 24/7 incident management support for mission‑critical corporate real estate operations
• Lead technical oversight for new space installations, commissioning, and programming to achieve project objectives on time and within scope

Performance Analytics & Documentation

• Deliver comprehensive technical reporting and portfolio performance insights to drive strategic decision‑making
• Maintain accurate as‑built documentation and OEM specifications for optimal asset governance
• Develop and manage Standard Operating Procedures (MOPS/SOPS/EOPS) for operational excellence

Innovation & Sustainability Leadership

• Design and implement cutting‑edge programs that reduce utility costs, enhance productivity, and generate measurable savings
• Identify and execute energy efficiency initiatives with full lifecycle validation
• Champion smart building technologies and sustainability initiatives to meet client ESG objectives

Continuous Improvement

• Conduct thorough maintenance performance reviews to ensure optimal system reliability
• Collaborate with cross‑functional teams to exceed client expectations and deliver innovative solutions

Benefits

• Great employee discounts off fitness, wellbeing & other renowned bands
• Private Health Insurance Discounts
• Active Social Club
• Employee assistance program
• Novated Lease for EV cars
• Paid time off for volunteer work
• Career Opportunities with Australia’s #1 Commercial Real Estate firm
• Premium offices
• Hybrid / flexible working

Sound like you? To apply you need to have:

• Minimum of 3 years of relevant experience in engineering or facilities environment.
• Certification in Sustainability such as LEED, WELL will be an added advantage.
• Experience in managing minor projects will be an added advantage.
• Thorough understanding of building services design and engineering management
• Ability to identify and implement opportunities for operational efficiency/improvement and implement agreed solutions

About us

Shaping the future of real estate for a better world. At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

As an organisation, we don’t just accept that we are a place of many different people, but we celebrate it, we embrace it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace.

This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all under‑represented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race.

We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Apply today, quoting job reference number LMREQ453959

Location: On‑site – Sydney, NSW

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

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