Assistant Store Manager, Port Macquarie

Singtel; Port Macquarie; On-site; Confidential; Full time

Benefits offered by this job

$80 monthly credit

25% off Optus products

Shopping discounts with partners

Job summary

Optus in Port Macquarie is seeking an Assistant Store Manager / 2IC to lead and energise the team, coach staff and ensure outstanding customer experiences. You will partner with the Store Manager to develop a high‑performing culture, drive operations and strengthen customer relationships, while modelling care, integrity and accountability.

You will foster a positive store environment, mentor team members, and support day-to-day leadership with a focus on continuous improvement and inclusivity.

Qualifications

• Proven leadership and people development skills.
• Coaching and mentoring team to deliver memorable customer experiences.
• Calm under pressure with effective de‑escalation techniques.
• Strong retail operations and business awareness.
• Ability to adapt and foster an inclusive team culture.

Responsibilities

• Lead by example to foster a high‑performance culture.
• Coach and develop team through guidance and feedback.
• Maintain a warm, customer-first environment.
• Coordinate daily operations and service delivery.
• Handle escalated customer enquiries with calm professionalism.
• Drive team engagement and continuous learning.

Skills

Leadership

Coaching

Customer focus

Retail ops

Team adaptability

Job description

As one of Australia’s top telecommunications providers, Optus connects more than 11 million customers daily across mobile, broadband and digital products.

We’re looking to bring on board a supportive, driven and people focused Assistant Store Manager / 2IC to join our Port Macquarie team. If you love developing others, energising a team, delivering outstanding customer experiences and stepping into a challenge of leadership with confidence, then take the next step in your career with us.

At Optus, we collaborate with purpose, support one another, take accountability, act with integrity and celebrate our wins as one team. Together, we learn, grow, overcome challenges and build genuine connections, both with our customers and with each other. As a Second in Charge, you’ll play a key role in helping to develop the store’s culture, driving performance outcomes and contributing to its overall success.

What you’ll do:

• Lead by example, supporting your Store Manager to create a positive, high-performance culture where your team feels motivated, included and confident to shine.
• Support the store manager to coach, mentor and develop team members through clear guidance, meaningful feedback and day to day support, helping them deliver exceptional customer experiences.
• Help to maintain an energised, customer first environment that feels warm, welcoming and inspiring for both customers and your team.
• Support smooth daily operations, from team coordination to service delivery, while finding opportunities to uplift performance, efficiency and customer experience.
• Handle escalated customer enquiries with calm professionalism, modelling effective de‑escalation techniques and guiding the team through various situations.
• Help to drive team engagement by celebrating wins, supporting goal setting, encouraging continuous learning and strengthening collaboration.

What you bring:

• Supportive Leadership: You empower others through your actions, integrity and encouragement, helping people to perform at their best.
• Customer First Coaching: You lead by example, coaching and supporting the team to deliver memorable experiences and always keep customers at the heart of their actions.
• Calm Under Pressure: You stay composed during reactive or complex situations, modelling effective de‑escalation and helping your peers to manage challenges with care.
• Operational & Business Awareness: You have a strong grasp of retail operations, know what drives performance, and showcase balanced step up to leadership with store efficiencies.
• Team Culture & Adaptability: You support to build an inclusive team environment and stay flexible and solutions focused when priorities shift or customer needs change.

What’s in it for you?

• Competitive remuneration and exclusive access to unique discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and special shopping discounts with our retail and corporate partners.
• Competitive leave policies, including additional 'Connected’ day to focus on culture, family, health, community, or whatever’s important to you.
• We support growing families with inclusive, carer-neutral paid Parental Leave of up to 14 weeks.
• Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Yarn First Nations, Disability Network and Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counselling and support services, available 24/7 across multiple channels.

Not sure you meet every requirement? Don’t let that hold you back. We value potential just as much as experience, and this role might be exactly where your next chapter begins.