Assistant Store Manager - Canberra Centre

SEPHORA; Canberra; On-site; AUD 65,000 - 80,000; Full time

Job summary

Sephora is seeking an Assistant Store Manager to partner with the Store Manager in delivering an exceptional client experience in a dynamic retail environment.

You will use data to support operational decisions, drive a selling culture, and develop internal talent while leading a team on the shop floor. Weekend availability and flexibility are required to meet store needs.

Qualifications

• 2-3+ years' experience in retail/store line management
• Excellent client service and experiential retail focus
• Experience in a big box retailer or multi-site environment
• Strong organizational and analytical skills
• Hands-on leader who motivates, coaches and supports teams
• Ability to attract, identify and inspire talent
• High emotional intelligence and influencing skills
• Flexible with weekends and after-hours availability

Responsibilities

• Support Store Manager in leading the team to deliver an unbeatable client experience
• Utilise data with Store Manager and District Manager to drive operational decisions and growth
• Drive a selling culture to meet KPI targets and promote Sephora values
• Raise team performance and develop internal talent
• Implement continuous improvement and partner with wider team
• Energise the team to deliver first-class customer service in a fast-paced environment

Skills

Retail management

Customer service

Data analytics

KPI tracking

Team leadership

Coaching & development

Communication

Flexibility

Job description

As the Assistant Store Manager you’ll support the Store Manager in leading the team in a fast-paced and exciting retail environment to deliver an unbeatable client experience.

You'll also play a key role in:

• To utilise and exploit data to support with operational decisions by working closely with the Store Manager and District Manager to develop strategies for business growth and conversion of sales
• Driving a selling culture within your team to meet KPI's and promote Sephora's values and motivate the team
• Consistently raise performance and capability of the team to support developing internal talent
• Implement a continuous improvement mentality within the team and work in partnership with the wider team.
• To always energise your team to deliver first class customer service within a fast-paced environment

Every day will bring new and exciting challenges to think creatively, work strategically, and continuously explore to lead your store to success.

You'll shine here if you:

• Have a passion to support and lead your team to provide client centric service that results in meaningful in-store experiences to build brand loyalty and promoting positive behaviours.
• Want to see the success of your leadership by assisting in managing the profit and lostt of your store by monitoring shrinkage percentages, conversation of sales, promoting the love brand of Sephora Collection, and forecasting sales to maximise profitable.
• Are open to drive operational incentives including brand events, training, and supporting visual merchandising changes to ensure the store represents cleanliness and the Sephora brand and culture.
• Have a passion to maintain a strong and positive culture where everyone is valued, recognized, and enabled to succeed through feedback and career development, coaching, learning, and recognition.
• Value core metrics to measure performance, improve, and achieve Sephora's vision of being the most loved beauty community. You'll also monitor KPIs and help develop store talent.

We would love to hear from you if:

• 2-3+ years' experience in retail/store line management
• You're passionate about excellent client service and experiential retail
• You have previous retail management experience at a big box retailer or multi-site experience
• You have excellent organizational, analytical, and business management skills
• You're a hands-on leader who loves being on the sales floor to motivate, coach, and help our team members succeed
• You have a knack for attracting, identifying, and inspiring talented employees
• You have strong emotional intelligence, communication skills, and the ability to influence team members at all levels
• You enjoy a flexible work schedule and are able to work weekends, before/after store hours, and evenings

Please keep in mind when considering a role at Sephora that each of our stores have their own individual needs. As our busiest days of trade are between Thursday to Sunday the ideal candidate will be able to provide 5 full days of availability across key trading times including late-night and weekend availability.

Your application:

Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.