Assistant Store Manager - Bondi Junction (Flagship)

ALO | Australia; Sydney; On-site; AUD 75,000 - 95,000; Full time

Job summary

ALO is seeking an Assistant Store Manager in Sydney to lead the Sales & Service team and deliver an exceptional guest experience. This role partners with the General Manager to implement a cohesive store strategy and coach staff for continuous improvement.

The ideal candidate has 3–5 years in retail leadership, strong interpersonal skills, and solid MS Office proficiency. ALO focuses on mindful movement and community impact, with a demand for results-driven leadership.

Qualifications

• 3-5 years of retail or related industry leadership experience.
• Exceptional interpersonal and written/verbal communication skills.
• Agile with the ability to handle multiple tasks in a changing environment.
• Independent work ethic, time management and personal accountability.
• Requires constant movement in and around all areas of the store.
• Aligns with ALO's Guiding Principles.

Responsibilities

• Lead store guest experience and sales strategy with the General Manager.
• Investigate and address sales opportunities and gaps in process or systems.
• Oversee Sales & Service team to deliver exceptional guest experience and coaching.
• Maintain daily client relationships with customers.
• Ensure effective sales floor coverage with workforce planning and selling initiatives.
• Partner with General Manager to develop and implement Sales & Service strategy.
• Represent the business in meetings and manage budget/metrics with GM.
• Plan future workflows to protect performance and growth.
• Drive team accountability, communication and talent development.
• Lead succession planning and recruitment to build internal capability.
• Write schedules that align with business strategy in partnership with GM.

Skills

Leadership

Interpersonal skills

MS Office

Multitasking

Time management

Accountability

Mobility

Tools

MS Office

Job description

Mindful movement. It's at the core of why we do what we do at ALO-it's our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That's the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.

Objective

The Assistant Store Manager is a member of the store leadership team who deals with ALO's business and guest experience strategy in the store. This individual is passionate about business targets, sales, guest experience, and elevating talent to meet ALO's guiding principles. This role's north star is pointed at ensuring that guest experience in the store is exceptional.

Investigate and root cause sales opportunities, partnering with the General Manager to escalate process or system gaps

Oversee the Sales & Service team to execute an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching

Continue to build the client relationship daily with our customers

Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed

Partner with the General Manager to build the Sales & Service strategy for the store and execute implementation with the Sales & Service team

Business Leader

Represent the business in meetings and on conference calls, in partnership with General Manager

Review, Monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g. Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning)

Future planning workflow business needs to protect optimal performance

Ensure that the Sales, Service, and Community team exudes ALO's mission and guiding principles to effectively communicate to our visitors who we are, what we do and why we do what we do

Leads a team through accountability, continuous coaching on a regular basis, development of talent, and elevating effective communication throughout the Operations and Visual team

Establish internal & external pipeline through succession planning and recruitment strategy

Writes an effective schedule that prioritizes the best business strategy, in partnership with the General Manager

Business Partner

Oversees the execution of certain deliverables on the ALO Sales and Service Model, protecting operational efficiency

Collaborates and implement General/Store Manager's vision and work cross-functionally with business partners, as directed, to support all-level organizational goals

Demonstrate an ability to navigate the organization with a balance of business need and brand culture

Assistant Store Manager Qualifications

3-5 years of retail or related industry leadership experience

Working knowledge of MS Office (Word, Excel and Outlook)

Extraordinary interpersonal and communication skills, both verbal and written

Agile with the ability to handle multiple tasks in a changing environment

Independent work ethic, time management skills, and personal accountability

Requires constant movement in and around all areas of the store

Aligns with and embodies ALO's Guiding Principles

Ability to lift, push, carry or otherwise move up to 10-15KG