Assistant Site Manager Operations - Villawood

Bunnings; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Team discount

OnePass membership

12 weeks parental leave

Job summary

Bunnings is seeking an Operations Manager to lead daily store operations, sales and high-volume stock management for a busy warehouse. You and your team of 180+ will be supported by Department Managers to deliver exceptional service and safe, efficient operations across the site.

You will develop strategies, monitor performance, drive stock integrity, and coach Department Managers to exceed customer expectations while maintaining safety and wellbeing.

Qualifications

• Experience leading a team of 50+ members and leaders to deliver a safe, engaged and high-performing operation.
• Strong understanding of safety walks, audits and coaching for safe behaviours.
• Experience in retail or high-volume customer-focused organisations.

Responsibilities

• Lead a team of 50+ direct reports and perform duty manager duties (opening/closing).
• Foster safety walks and audits and coach safe behaviours across the warehouse.
• Monitor department performance against sales, margin and wage targets; implement improvements.
• Identify opportunities to drive sales through merchandising and strategic planning; coach Department Managers.
• Drive stock accuracy routines, manage adjustments and stocktakes; investigate discrepancies.
• Monitor Customer Satisfaction and Team Engagement metrics; drive ownership and results.

Skills

Team leadership

Safety & Wellbeing

Stock management

KPI tracking

Coaching & development

Customer focus

Merchandising planning

Job description

Join us and experience Bunnings from the other side of the counter!

What’s in it for you when you’re part of our team:

• Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few
• Free standard OnePass membership
• Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave
• 12 weeks paid parental leave, regardless of gender
• Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities
• We’re genuinely invested in your career and no matter where you start with us, that pathway is yours to build

About the Role:

As a Bunnings Operations Manager you will be responsible for the ongoing daily operations, sales and high-volume stock management within your store. Reporting directly to the Complex Manager you and your team of 180+ will be efficient, organized and be the go‑to for location for our loyal customers and internal sales teams. In the team you will be supported by experienced Department Managers and their respective teams of Supervisors, Team Members and Forklift Drivers whilst it is also encouraged to engage with local stores, Trade and Distribution Centres to contribute to the success of the wider area group.

Within your leadership team you will have experienced Department Managers focused on such departments as Service, Inside the Home, Builders, Timber Yard and Lifestyles & Garden – though a knowledge of all is not required an interest in DIY/Building industry is recommended.

Your role will help drive the future Bunnings Warehouse in the local area, by developing strategies and business plans that support the overall long‑term growth of your Warehouse. You will be required to monitor and measure customer service levels, liaise with the Commercial Sales teams, Distribution Centres, Fulfilment Centres and Bunnings Support Office. You will manage your warehouse stock levels, sales capabilities, Safety and Wellbeing compliance, whilst driving sales and Best Experience through your team.

This role includes a minimum of 1 in 3 weekend roster and some public holiday work is required.

What’s involved:

• Leading a team of 50+ direct reports to maintain an engaged and safe work environment, while also performing duty manager responsibilities, including opening and closing the store across weekdays and weekends.
• Engage in regular safety walks and audits, fostering open conversations about risk and coaching safe behaviours across the warehouse.
• Monitor department performance against sales, margin and wage targets and implement improvement plans where required.
• Identify opportunities to drive sales through merchandising & strategic planning by supporting and developing Department Managers through regular coaching and performance feedback.
• Drive stock accuracy routines, oversee adjustments, lead investigations into discrepancies, and provide strong leadership across all stocktake activities.
• Monitor key metrics for Customer Satisfaction and Team Engagement, driving ownership and results.

Who we’re looking for:

As an Operations Manager for Bunnings, you will be a highly driven individual with strong leadership and influencing skills. Previous experience in leading teams with a focus on Safety and Wellbeing and Specialist products is preferred with the ability to develop teams and provide a healthy environment in which to work in. You must be able to wear many hats, influence multiple stakeholders and understand KPI’s and exceeding customer expectations.

You’ll need:

• Experience leading a team of 50+ team members and leaders to deliver a safe, engaged and high‑performing operation
• Previous experience leading teams in the retail industry or a large, high volume customer focused organisation
• A passion for a Safe & Secure warehouse demonstrated through safety walks, audits and coaching
• Strong retail understanding, delivering results across sales, margin and wages
• Ability to coach and develop Department Managers and team members to lift capability and drive performance
• Experience leading stock integrity, including accuracy routines, investigations and stocktake
• Ability to drive results through Customer Satisfaction and Team Engagement metrics

You’ll be part of a workplace where you’ll feel like you belong.

We love the diversity across our teams, brought together in an inclusive culture guided by our values. We welcome applications from individuals of all ages, cultural backgrounds, abilities, sexual orientations, and gender identities. We strongly encourage Aboriginal and Torres Strait Islander peoples to apply and join us in shaping a workplace that celebrates First Nations voices, perspectives, and contributions. Please note, you must be age 15 or over to apply for a role at Bunnings.

We’re all about fairness at Bunnings, and our team’s here to support you every step of the way. If you need any adjustments, just let us know - we’re here to help. If you’ve got the experience, skills, and drive to grow - but don’t quite nail every part of the job description - we still want to hear from you. For support, contact us at [e-mail].

Bunnings reserves the right to close job advertisements at any time, so we encourage you to apply early. We do not accept unsolicited resumes from recruitment agencies, as we have a dedicated internal Talent Acquisition team managing all hiring processes.

About Us

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We’re proud to support project builders, commercial tradespeople and the housing industry through our network of stores, trade centres, frame and truss sites and online.

At Bunnings, our purpose is simple: we’re here to inspire people to have a red hot go! Whether that’s backing our team to grow, supporting customers to take on new projects, or helping communities make a real difference. By joining our passionate and diverse team, you will be part of a culture that encourages you to roll up your sleeves and build something great together. If you’re ready to have a go, apply today.

Please note if you are offered a role with us, background checks may be required. This can include police, employment, medical and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.