Assistant, Research Training Services

RMIT University; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

RMIT University is seeking an Assistant, Research Training Services to support HDR candidates and supervisors across the candidature lifecycle. You will deliver professional administrative services, enrolment processing, progress reviews and related lifecycle activities in a dynamic team.

The role requires excellent customer service, strong communication, and the ability to work both independently and with colleagues to meet strategic objectives within a university environment.

Qualifications

• Experience delivering customer-focused services.
• Ability to work with diverse stakeholders.
• Strong organisational and time management skills.
• Ability to interpret policies and procedures.
• Experience in a university environment preferred.

Responsibilities

• Provide HDR training services and support across the candidature lifecycle.
• Deliver high-quality admin support for enrolment, progress and reviews.
• Collaborate with staff to improve service delivery and process efficiency.

Skills

Customer service

Stakeholder comms

Time management

Independent & teamwork

Policy interpretation

IT literacy

Tools

Excel

Job description

Overview

Full-Time, Continuing position Salary Level HEW 5 + 17% Superannuation Based at the Melbourne CBD campus, with a hybrid and flexible work arrangement

About the Role

As Assistant, Research Training Services, you will provide research services and support to Higher Degree by Research (HDR) candidates and supervisors across the HDR lifecycle. This includes providing high quality customer service and administrative support for enrolment, progress, review processes, and other candidature lifecycle activities. You will be joining a dynamic and agile team that fosters a culture of collaboration, continuous improvement and service excellence. Please note: there are no academic research related activities undertaken in this role.

To be successful in this position, you will have:

• Experience in supporting high-performing customer focused teams to deliver to a range of clients
• Strong communication skills including the ability to work with a variety of different stakeholders
• An ability to work independently, as a member of a team and collaboratively with stakeholders to help achieve the strategic objectives of all colleges
• Proven organisational and time management skills and the ability to handle various and multiple functions simultaneously and under pressure
• Demonstrated high level of computer literacy – Excel, word processing, presentation software, email, internet and correspondence management databases, and a demonstrated ability to adapt to new IT environments
• Demonstrated history of behaviour aligned to the RMIT values and professional capability framework
• An ability to interpret and apply policies, procedures and regulations
• Experience in a University environment or similar organisation (preferred)

About the Portfolio

Part of the Research and Innovation Portfolio, the School of Graduate Research (SGR) supports graduates to drive innovation and contribute to excellent research outcomes. Managing the candidature lifecycle from admission to examination, SGR provides services for scholarships, candidature, quality assurance, and a suite of career and professional development programs to enrich the experience of our research candidates and our Higher Degree by Research (HDR) supervisors. SGR facilitates collaboration with industry and international partners allowing candidates to gain valuable experience and skills by helping the private and public sector solve today’s problems and capture opportunities.

https://www.rmit.edu.au/about/governance-management/rmit-structure/research-innovation/graduate-research

Applications Close

Applications Close: 21 Sept 2026 11.59 pm

Diversity, Equity and Inclusion

RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. In line with RMIT University’s commitment to a safe, respectful and inclusive environment, from 1 January 2026, the University will also consider gender‑based violence (GBV) risk factors as part of our recruitment processes. All applicants will be required to complete a gender‑based violence declaration in accordance with the National Higher Education Code to Prevent and Respond to Gender-based Violence. Preferred candidates will also be required to undertake relevant pre‑employment background checks, including Working With Children Checks. Information provided will be treated confidentially and considered only for its relevance to the role and RMIT’s safety obligations. At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT (including alternate formats of application forms). To discuss adjustment requirements, please contact Dani, via [e-mail] or visit our Careers page for more contact information - https://www.rmit.edu.au/careers. We are a Circle Back Initiative Employer – we commit to respond to every applicant.

Culture & Values

Our Values inspire us, wherever we are in the world, and guide how we live and work together. Imagination. Integrity. Courage. Passion. Impact. Inclusion. What unites us is our purpose and our values; they are at the heart of who we are, what we stand for, how we make decisions and connect with each other. Our people make everything at the University possible. We encourage new approaches to work and learning, stimulating change to drive positive impact. RMIT exists to create transformative experiences for our students, getting them ready for life and work. You will be a part of a productive and collaborative team, who values working relationships and outcomes through open and inclusive planning, continuous information sharing and transparent work practices.

Find out what makes RMIT a great place to work

Contact: Lisa Fairweather (Coordinator, Research Training Services DSC) via email [e-mail].