Assistant Night Manager

InterContinental Hotels Group; City of Melbourne; On-site; AUD 60,000 - 80,000; Full time

Job summary

A leading global hotel chain in Melbourne is seeking a Front Office Overnight Leader to ensure smooth operation and guest satisfaction. In this role, you will mentor and guide your team while maintaining high standards of safety and cleanliness. Candidates should have experience in hospitality and be proactive in guest relations. This position offers competitive remuneration and a supportive work environment focused on employee well-being.

Benefits

Competitive salary

Room discounts

Training opportunities

Qualifications

• 1+ years experience in hospitality required.
• Must have strong communication skills.
• Experience in large hotel Front Office settings.

Responsibilities

• Lead the Front Office overnight team.
• Ensure safety and security of guests.
• Deliver exceptional guest experiences.

Skills

Hospitality experience

Communication skills

Problem handling

Organisational skills

Microsoft Office proficiency

Team leadership

Attention to detail

Time management

Education

Valid VIC Drivers License

VIC RSA

First Aid certification

Tools

Opera

Job description

Your day to day

You will assist in leading our Front Office overnight team to ensure the night operation runs smoothly, drive team engagement, guest feedback & problem resolution, brand and cleanliness standards.

The principal responsibility is safety and security of guests and ensuring the accurate and timely completion of the night audit function during the hours of 11pm – 7am.

You will also play a key role in coaching and mentoring your team, providing direction and coaching to achieve an exceptional guest experience.

If you are looking to develop your career within a global hotel company in a beautiful brand, then we would love to hear from you!

What we need from you

• 1+ years experience in hospitality
• Great communication skills between colleagues and with our guests
• Confident in Problem handling
• Problem solving, training and organisational skills
• Proficient in the use of Microsoft Office and Opera
• Experience working in a large hotel in a Front Office environment
• Proven ability to lead & develop a team, improve guest satisfaction & maintain standards
• A proactive approach to developing & maintaining strong relationships with internal & external stakeholders
• Strong organisational, written & communication skills, with strong attention to detail
• Ability to work in a fast-paced environment & prioritise workload
• Flexible to work weekends & evenings across a 7-day roster
• Must have a Valid VIC Drivers License
• Must have VIC RSA
• First Aid certified
• Meet the legal requirements to live & work in Australia

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.