Assistant Manager — Lead Front Desk & Guest Experience

Fairmont Hotels & Resorts; City of Brisbane; On-site; AUD 60,000 - 80,000; Full time

Job summary

A leading hotel group in Queensland is seeking an energetic Assistant Manager. You will oversee Front Office operations, ensure high-quality customer service, and motivate team members. Ideal candidates have relevant hotel experience and strong leadership qualities. Responsibilities include managing daily operations and resolving guest complaints. A rotational work schedule and certifications in responsible service of alcohol are required.

Benefits

Learn Your Way

Work Your Way

Mentorship from industry professionals

Qualifications

• Relevant experience in the hotel industry.
• Ability to work across a rotating roster including mornings, evenings and weekends.

Responsibilities

• Assist and oversee the day-to-day operations of the Front Office team.
• Ensure the smooth running of the hotel operation in absence of the General Manager.
• Actively resolve complaints presented by guests.

Skills

Guest obsessed focus

Leadership qualities

Clear communication skills

Ability to navigate through change

Education

Responsible Service of Alcohol certificate

First Aid training

Food Safety Supervisor training

Tools

Microsoft Outlook

Microsoft Office

Opera

Job description

A leading hotel group in Queensland is seeking an energetic Assistant Manager. You will oversee Front Office operations, ensure high-quality customer service, and motivate team members. Ideal candidates have relevant hotel experience and strong leadership qualities. Responsibilities include managing daily operations and resolving guest complaints. A rotational work schedule and certifications in responsible service of alcohol are required.