Assistant Manager — Lead Front Desk & Guest Experience

AccorHotel; City of Brisbane; On-site; AUD 60,000 - 80,000; Full time

Job summary

A major hotel group in Brisbane is seeking an energetic Assistant Manager to ensure smooth hotel operations. The ideal candidate will have hotel industry experience, strong leadership qualities, and a guest-obsessed focus. Responsibilities include overseeing Front Office operations, supervising team members, and ensuring exceptional customer service. Training certifications in Responsible Service of Alcohol and First Aid are required. Join a passionate team and enjoy various benefits while contributing to the success of the hotel.

Benefits

Career development opportunities

Mentorship from hospitality professionals

Contribution to hotel operations

Qualifications

• Relevant experience in the hotel industry.
• Ability to navigate through change and provide quick thinking solutions.
• Ability to work across a rotating roster including mornings, evenings and weekends.

Responsibilities

• Assist and oversee the day-to-day operations of the Front Office team.
• Supervise and monitor team members to motivate the team.
• Ensure high level of customer service in absence of the manager.
• Resolve complaints and challenges presented by guests.
• Process and assist with check-in and check-out of guests.
• Respond to and coordinate emergency situations.

Skills

Hotel industry experience

Microsoft Outlook

Microsoft Office

Opera

Leadership qualities

Communication skills

Customer service focus

Education

Responsible Service of Alcohol certificate

First Aid training

Food Safety Supervisor training

Job description

A major hotel group in Brisbane is seeking an energetic Assistant Manager to ensure smooth hotel operations. The ideal candidate will have hotel industry experience, strong leadership qualities, and a guest-obsessed focus. Responsibilities include overseeing Front Office operations, supervising team members, and ensuring exceptional customer service. Training certifications in Responsible Service of Alcohol and First Aid are required. Join a passionate team and enjoy various benefits while contributing to the success of the hotel.