Assistant Manager - Event Operations

Capella Sydney; Council of the City of Sydney; On-site; AUD 60,000 - 75,000; Full time

Job summary

A luxury hotel in Sydney is seeking an experienced Event Operations Assistant Manager and Supervisor to lead a dynamic team in delivering exceptional guest experiences in event spaces. The ideal candidate will have a strong background in event coordination and hospitality, with excellent communication skills and valid working rights in Australia. This role requires flexibility to work a rotating roster including early mornings and weekends.

Benefits

Complimentary meals during shifts

Discounts for hotels and group bookings

Employee assistance programme offering confidential support

Opportunities for growth and advancement

Qualifications

• Previous experience in a similar role is an advantage.
• Strong command of written and spoken English.
• Valid working rights in Australia.

Responsibilities

• Lead and inspire the team to deliver seamless guest experiences.
• Oversee daily operations and ensure compliance with service standards.
• Coordinate event logistics and manage communication with team members.

Skills

Exceptional communication skills

Guest relations

Leadership

Event coordination

Education

Tertiary education, specializing in beverage service/events management

Tools

Symphony

Seven Rooms

Job description

Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected to create the perfect stay for each guest. Our destinations are designed by renowned architects from around the world. Our restaurants offer authentic flavours imaginatively reinvented. From the Auriga spas to each location's dedicated and personal guest services, the Capella spirit is holistic, generous, and bespoke.

Nestled in the heart of Sydney, Capella Sydney offers discreet luxury within the golden sandstone walls of a heritage building. An urban oasis where modern elegance meets historical charm, the hotel is home to meticulously curated artworks and interiors that celebrate Australia’s stunning panorama. Located steps from the city’s most iconic landmarks, Capella Sydney is an extraordinary embodiment of crafted hospitality that encapsulates an immersive cultural experience with unparalleled sophistication and style.

Position Summary

We are now seeking a passionate and experienced Event Operations Assistant Manager and Supervisor to help us lead our dynamic team in delivering unforgettable moments in our unique and intimate event spaces.

The Role

• Lead and inspire the team to deliver seamless, upscale guest experiences across all event-related services.
• Oversee daily operations, ensuring strict adherence to service standards, policies, and procedures.
• Coordinate event set‑up, logistics, and breakdown, ensuring all arrangements align with client specifications and hotel standards.
• Oversee and manage the daily operations of the department and ensure that all team members comply with service standards.
• Liaise with different departments and external vendors, monitoring the service quality of external companies and partners (Audiovisual, Florist, Decorator, etc.).
• Establish and maintain records of breakage, feedback and suggestions for inventory and event management purposes.
• Effectively communicate and update all team members on any changes to ensure guests receive up‑to‑date information.
• Monitor team members’ performance and provide effective feedback for improvements and recognition.
• Conduct theoretical, formal and practical (on‑the‑job) training for all operational staff.
• Analyze guest feedback from direct feedback, comment cards or online reviews and provide strategic direction to continuously improve overall rating.

Talent Profile

• Tertiary education, specializing in beverage service/events management is an advantage.
• Previous experience in a similar role is an advantage.
• Familiarity with restaurant systems such as Symphony or Seven Rooms.
• Exceptional communication skills paired with a passion for guest relations.
• Strong command of written and spoken English.
• Available to work on a rotating roster (early mornings, weekends, and public holidays) across a 7‑day operation.
• Valid working rights in Australia.

What you will receive with Capella Sydney

• Join a vibrant and nurturing workplace.
• Work in elegantly designed areas while enjoying amenities in a historic building.
• Benefit from online LinkedIn training courses aimed at your personal and professional growth.
• Savour complimentary meals during your shifts.
• Enjoy discounts for hotels and group bookings.
• An employee assistance programme (EAP) offering confidential counselling and support.
• Celebrate your birthday with special leave.
• Embrace opportunities for growth and advancement within the organisation.

* We appreciate your understanding that we will only be able to contact shortlisted candidates.