Assistant Manager - Bathroom and Tiles

at; Gold Coast City; On-site; AUD 60,000 - 80,000; Full time

Job summary

A leading retail brand located in Gold Coast City is seeking an Assistant Manager to deliver outstanding service and lead a team in the Bathroom and Tiles department. The ideal candidate has a passion for retail, strong customer service skills, and previous management experience. This full-time position offers generous staff discounts and potential for uncapped commission. Join a company that values career progression and staff development.

Benefits

Generous staff discounts

Attractive commission

Career progression support

Performance recognition

Qualifications

• Experience in a customer-focused retail business is required.
• Strong product knowledge in Bathroom and Tiles to assist customers.
• Ability to resolve customer complaints efficiently.
• Management experience in a retail environment is necessary.

Responsibilities

• Lead, train, and support staff in procedures.
• Drive sales and achieve gross profit targets.
• Coordinate in-store promotions and merchandising.
• Act as a key point of contact for customers.

Skills

Customer service skills

Communication skills

Teamwork

Retail passion

Job description

Attractive Commission - Uncapped Earning Potential

Job type:

• Full Time Position
• Guaranteed base earnings + attractive commission
• Paths for career progression with a trusted national brand

Join Harvey Norman in a leadership role that blends customer service excellence, team management, and operational oversight.

The Harvey Norman Bundall Bathroom and Tiles Team is seeking a passionate, customer service focused Assistant Manager to join them in delivering Great Service, Always! to their customers.

As an Assistant Manager you will have an understanding of life at home solutions and a desire to find the best outcome for our customers.

To be successful you must:

• Have a passion for retail
• Be highly motivated and results driven person with outstanding customer service and communication skills
• Enjoy working in a team environment

What we require:

• Experience in a customer focused, successful retail business
• A high level of Bathroom and Tiles product knowledge to support customer queries
• Strong customer service and interpersonal skills
• Previous management experience in a retail environment
• Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate services

Key Responsibilities:

• Lead, train and support staff in company policies and procedures
• Drive sales and gross profit targets
• Coordinate in-store promotions and merchandising
• Communicate with suppliers and manage faulty stock returns
• Act as a key point of contact for customers

What we offer:

• Generous staff discounts
• Attractive commission based structures
• Fantastic incentive based promotions
• Harvey Norman is a strong advocate of career progression with a wide support network for professional development
• An environment where good performance is recognised and rewarded

If this role exhilarates your passion for a new opportunity then please submit your application for consideration.