Assistant Manager

Discovery Holiday Parks; City of Melbourne; On-site; AUD 110,000 - 160,000; Full time

Benefits offered by this job

Fully furnished accommodation provided

Bonus scheme

Discounts on accommodation at over 300

Employee Assistance Program

Job summary

Discovery Parks – Halls Gap is seeking an experienced Park Manager to lead all aspects of a premier holiday park nestled in the Grampians National Park. The role combines commercial accountability with exceptional guest experiences, team development and asset presentation.

You will oversee day-to-day operations, budgeting and staff leadership, while ensuring compliance and high standards across accommodation, grounds and facilities.

Qualifications

• Experience managing hospitality or caravan park operations.
• Proven leadership in a multi-site or complex environment.
• Strong financial acumen and budgeting skills.
• Excellent guest service and stakeholder engagement abilities.
• Ability to coach and develop teams.

Responsibilities

• Lead day-to-day operation of the park, including after-hours calls.
• Drive financial performance through budgeting, forecasting, reporting and cost controls.
• Recruit, develop and mentor a high-performing team.
• Maintain presentation standards across accommodation, grounds and facilities.
• Ensure health, safety and regulatory compliance.
• Manage guest feedback and service recovery to deliver outstanding experiences.
• Build relationships with local tourism operators and community partners.
• Collaborate with G’day Group to share best practices and support initiatives.
• Provide hands-on operational support to ensure smooth park running.

Skills

Hospitality management

Leadership

Customer service

Budgeting

Stakeholder engagement

Tools

RMS

Newbook

Job description

G’day Group comprises leading Australian tourism brands in Discovery Parks, Resorts and the loyalty program G'day Rewards. Employing more than 2,000 people Australia-wide, G’day Group has the largest park network in the country, offering an amazing customer journey.

Discovery Parks – Halls Gap

Nestled in the heart of the Grampians National Park, Discovery Parks Halls Gap is one of Victoria's most sought-after tourism destinations. Surrounded by breathtaking mountain ranges, abundant native wildlife and world-class walking trails, Halls Gap offers an exceptional lifestyle opportunity in a thriving regional community.

The park features 240 sites and accommodates more than 280 guests, making it a substantial operation within the Discovery Parks network. With a loyal guest following and an outstanding reputation among travellers, this is an exciting opportunity to lead a highly regarded holiday park in an iconic destination.

About the Role

This is an outstanding opportunity for an experienced hospitality or tourism leader to take ownership of a successful and well-established holiday park. As Park Manager, you will lead all aspects of the operation, balancing commercial performance, guest satisfaction, team development and asset presentation.

This is a live-in management position, with a furnished three-bedroom, one-bathroom residence provided onsite.

Your Responsibilities will Include:

• Lead the day-to-day operation of the park, including after-hours call outs when required
• Drive financial performance through effective budgeting, forecasting, reporting and cost control
• Recruit, develop and mentor a high-performing team
• Maintain exceptional presentation standards across all accommodation, grounds and facilities
• Ensure compliance with all health, safety and regulatory requirements
• Manage guest feedback, reviews and service recovery to consistently deliver outstanding experiences
• Build and maintain relationships with local tourism operators, businesses and community stakeholders
• Identify opportunities to improve operational efficiencies and grow business performance
• Collaborate with the wider G'day Group network to share best practice and support business initiatives
• Provide hands-on operational support where required to ensure the park runs smoothly

About You

You are a hands-on leader who thrives in a customer-focused environment and enjoys building strong teams, driving results and creating memorable guest experiences. You'll bring a balance of commercial acumen, operational expertise and people leadership.

Skills and Experience Include:

• Previous experience in hospitality, accommodation, tourism or caravan park management
• Strong leadership experience in a multi-faceted operational environment
• Current driver's licence
• Experience using RMS, Newbook or similar property management systems
• Well-developed financial and commercial management skills
• Proven ability to coach, motivate and develop teams
• Strong operational and asset management capability
• Excellent communication and stakeholder engagement skills
• Ability to build positive relationships with guests, staff and external partners
• Strong problem-solving and decision-making abilities
• Flexibility to work weekends, public holidays and after-hours when required

Why Work for Us

• Competitive salary package, plus bonus scheme
• Fully furnished accommodation provided
• Career progression opportunities across Australia's largest park network
• Discounts on accommodation at over 300 G'day holiday parks
• Service recognition awards
• Employee Assistance Program
• The opportunity to lead a significant tourism operation in one of Victoria's premier regional destinations
• Enjoy an enviable lifestyle surrounded by the natural beauty of the Grampians

If you're looking for the opportunity to lead a successful tourism business, develop a great team and build a long-term career with Australia's largest park network, we'd love to hear from you.

Before receiving a job offer, candidates must consent to a Federal Police Clearance. Additionally, a valid Working with Children Check specific to the state is required.

This role may require heavy lifting (up to 20kg), kneeling, squatting and working with chemicals and machinery.

The G'day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making. Our five-year ESG strategy is evolving to ensure we are committed to fostering a safe, respectful and inclusive workplace, giving back to the communities we operate in and protecting our environment.

The G’day Group comprises three leading Australian tourism brands in Discovery Parks, G’day Parks and loyalty program G’day Rewards. Employing more than 2,200 people Australia-wide, G’day Group has a truly national footprint of over 300 holiday parks, including 85 fully owned and operated parks and Resorts. The largest park network in the country, we’re about authentic Australian holiday experiences and inviting all Aussies to say g’day to more of Australia.

The G’day Group comprises three leading Australian tourism brands in Discovery Parks, G’day Parks and loyalty program G’day Rewards. Employing more than 2,200 people Australia-wide, G’day Group has a truly national footprint of over 300 holiday parks, including 85 fully owned and operated parks and Resorts. The largest park network in the country, we’re about authentic Australian holiday experiences and inviting all Aussies to say g’day to more of Australia.