Assistant Gaming Manager

West HQ; Blacktown; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Salary negotiable

Gym membership

Free meals

Discounts

Health fund

Rewards program

Career development

Free parking

Job summary

West HQ Ltd is seeking an experienced assistant gaming manager to lead a busy club environment in Western Sydney. You will influence gaming floor energy, team development, member experience, and compliance with NSW regulations.

Reporting to the General Manager Gaming, Compliance & Operations, you will oversee operations, drive revenue, coach staff, and uphold high standards of service and integrity in a dynamic venue.

Qualifications

• Significant gaming management experience within a large club or licensed venue.
• Proven experience leading and developing a large operational team.
• Strong knowledge of NSW gaming operations and regulatory requirements.

Responsibilities

• Oversee day-to-day gaming operations.
• Drive revenue growth and customer engagement strategies.
• Lead, coach and develop a high-performing team.
• Ensure compliance within a dynamic, regulated environment.
• Manage incidents, complaints and challenging customer situations.
• Use data to improve commercial and customer outcomes.
• Maintain a safe, welcoming and professionally presented gaming environment.

Skills

Leadership

Gaming knowledge

Team development

Regulatory compliance

Education

Diploma/Advanced Diploma in Hospitality or related field

Job description

West HQ Ltd is recruiting for an experienced assistant gaming manager who thrives in a busy club environment, knows how to lead people, understands the commercial side of gaming, and has the confidence and judgement to make the right call when it matters.

In this role you will have the opportunity to influence everything that matters. From the energy and presentation of the gaming floor, to the performance and development of the team. From member experience and operational standards, to compliance, safety and responsible gaming. You will be the leader setting the standard.

Reporting to the General Manager Gaming, Compliance & Operations, you will have broad operational responsibility for the gaming environment and the people who make it happen.

You will:

• Oversee day-to-day gaming operations.
• Drive revenue growth and customer engagement strategies.
• Lead, coach and develop a high-performing team.
• Champion operational excellence and continuous improvement.
  Ensure compliance within a dynamic, regulated environment.
• Drive gaming performance and identify opportunities for continuous improvement.
• Build strong relationships with members and customers.
• Ensure the highest standards of gaming compliance and operational integrity.
• Manage incidents, complaints and challenging customer situations.
• Use data and operational insight to improve both commercial and customer outcomes.
• Maintain a safe, welcoming and professionally presented gaming environment.

Who are we looking for?

A proactive and professional leader with superior gaming knowledge including systems and procedures with the ability to create the right ambiance, atmosphere and service levels.

What do you need to be considered?

• Significant gaming management experience within a large club, or licensed venue.
• Proven experience successfully leading and developing a large operational team.
• Strong knowledge of gaming operations and NSW regulatory requirements.
• Diploma or Advanced Diploma of Hospitality, Frontline
  Management or Business Management (or equivalent).
• Experience in supervising and performing gaming and cash
  handling duties.
• Conflict management, player resolution, critical reasoning skills
• Leadership in delivering a consistent, high-level of customer
  service.
• An understanding of current gaming compliance requirements.
• A willingness to work varied hours outside of 9am-5pm Mon to Fri to support the team in peak times.
• RSA, RCG, and ARCG Certification.

The Perks!

Not only will you be working at Sydney's leading landmark destination for entertainment, fitness, lifestyle & accommodation in the Western Sydney region, we would also like to provide you with:

• Attractive annual salary (negotiable based on experience)
• Free Gym Membership to the largest fitness facilities in Western Sydney, ONE55!
• Complimentary lunch or dinner
• Ongoing discounts on accommodation, restaurants and sport & recreation programs
• Access to our corporate health fund
• A 'sweet' Rewards & Recognition Program for all team members and GREAT staff offers!
• Unlimited career development and professional growth opportunities
• Free secure parking