Assistant Front Office Manager

Dorsett Hotels; Gold Coast City; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Staff discounts

Birthday leave

Career development opportunities

Job summary

Dorsett Gold Coast is seeking an experienced Assistant Front Office Manager to lead the Front Office team and ensure exceptional guest experiences from check-in to check-out. This key role demands a hands-on leader capable of driving service standards across Reception, Guest Services, and Night Audit.

You’ll work directly with the Front Office Manager, coaching staff, coordinating rosters, and collaborating with other departments to deliver smooth, guest-focused operations in a premium hotel

Qualifications

• Leadership experience in hotel Front Office.
• Supervisory or duty manager background.
• Strong knowledge of Front Office operations and guest service.
• Ability to handle guest feedback and service recovery.
• Ability to motivate and develop a team.

Responsibilities

• Lead Front Office operations across Reception, Guest Services, and Night Audit.
• Support rostering, shift planning, and department administration.
• Monitor arrivals, departures, and daily flow.
• Collaborate with other departments to ensure seamless guest experiences.
• Serve as senior decision maker in the absence of the Front Office Manager.
• Deliver exceptional guest service and resolve escalated concerns.
• Assist with reporting, handovers, and performance tracking.

Skills

Front Office leadership

Guest service delivery

Communication

Team development

Operational excellence

Tools

Opera PMS

Job description

We’re looking for an experienced and motivated Assistant Front Office Manager to support the day to day leadership of our Front Office team and help deliver exceptional guest experiences from check in to check out.

This is the perfect opportunity for a confident Front Office leader ready to step into a key operational role within a fast paced, premium hotel environment.

ABOUT THE ROLE

As Assistant Front Office Manager, reporting directly to the Front Office Manager, you’ll support the daily operation of the department while acting as a hands on leader across the hotel.

• Support the Front Office Manager in leading the daily Front Office operation
• Lead the Front Office team across Reception, Guest Services, and Night Audit
• Act as senior decision maker in the absence of the Front Office Manager
• Deliver exceptional guest service and resolve escalated guest concerns with confidence and professionalism
• Drive service standards, team engagement, and operational consistency across all shifts
• Assist with training, coaching, and development of Front Office team members
• Support rostering, shift planning, and departmental administration
• Monitor arrivals, departures, room allocations, and daily operational flow
• Work closely with other departments to ensure seamless guest experiences
• Assist with reporting, handovers, and performance tracking
• Ensure compliance with hotel policies, procedures, and brand standards

ABOUT YOU

• Previous leadership experience in a hotel Front Office environment
• Proven experience in a Supervisor, Duty Manager, or similar Front Office leadership role
• Strong knowledge of Front Office operations and guest service delivery
• Confident handling guest feedback, service recovery, and operational challenges
• A hands on leadership style with the ability to motivate and develop a team
• Strong organisational skills and ability to perform under pressure
• Experience with Opera PMS or similar hotel systems preferred
• Excellent communication and problem solving skills
• Flexibility to work a rotating roster including evenings, weekends, and public holidays

Why Join Dorsett Gold Coast?

• Be part of a growing international hotel brand
• Work within a supportive and collaborative team environment
• Enjoy a modern workplace in the heart of Broadbeach
• Receive 50% staff discounts across Dorsett Hotels and selected global properties
• Birthday leave to celebrate your special day
• Access ongoing training, learning, and career development opportunities