Assistant Front Office Manager

FAIRMONT; City of Melbourne; On-site; AUD 60,000 - 80,000; Full time

Job summary

A leading hospitality company seeks an experienced Assistant Front Office Manager to oversee daily operations and lead the front office team at their Melbourne location. Key responsibilities include managing guest interactions, training staff, and ensuring excellent service. The ideal candidate will demonstrate strong leadership and conflict-resolution skills, with prior hospitality experience. Join us to make memorable experiences for our guests.

Benefits

Free on-site car park

Employee benefit card with hotel discounts

Learning and development opportunities

Qualifications

• Previous hospitality experience in a similar capacity.
• Demonstrated success in training and mentoring a team.
• Strong knowledge of hotel Front Office procedures.

Responsibilities

• Support the Front Office Manager in daily operations.
• Manage front desk activities including check-ins/outs.
• Train and develop the front office team.

Skills

Leadership capability

Conflict-resolution skills

Communication skills

Customer service

Education

RSA and First Aid certification

Full Australian work rights

Job description

Company Description

We are seeking an experienced and inspiring Assistant Front Office Manager to join our dynamic team and play a key role in leading our Front Office team at Novotel Melbourne Preston. As an integral member of the leadership team, you will help develop, empower, and motivate our team while ensuring exceptional guest service at every touchpoint. Your ability to lead with care, professionalism, and confidence will be essential in creating memorable moments.

Located in Melbourne’s vibrant inner-north, we are a leading conference venue and leisure destination offering contemporary accommodation, stylish dining, and versatile event spaces in the heart of Preston. With 383 guest rooms, 13 conference and event venues, and two on‑site dining outlets, our property caters to both corporate and leisure clients.

Easily accessible via the 86 tram and Mernda train line—both within walking distance—and with over 400 on‑site parking spaces, our property is ideally positioned. We pride ourselves on delivering professional service, memorable experiences, and flexible solutions to meet the evolving needs of our diverse clientele.

Job Description

• Supporting the Front Office Manager in daily operations, team leadership, and departmental coordination.
• Managing day‑to‑day front desk activities including check‑ins/outs, loyalty sign‑ups, reporting, and guest support.
• Supervising, training, onboarding, and developing the front office team to deliver consistently outstanding service.
• Proactively resolving guest issues with empathy and professionalism, driving loyalty and meaningful guest experiences.
• Monitoring and reporting on key performance metrics while contributing to continuous improvement initiatives.
• Assisting in the development and implementation of Front Office procedures, service standards, and guest experience projects.
• Acting independently on all matters relating to guest and team safety in the absence of senior management.
• Ensuring effective management of emergency situations by following established hotel procedures and protocols.
• Fostering a welcoming, inclusive, and engaging environment for both guests and team members.

Qualifications

• Previous hospitality experience in a similar capacity.
• Solid leadership capability with demonstrated success training, mentoring, and motivating a team.
• Strong knowledge of hotel Front Office procedures.
• Excellent communication skills and the ability to manage multiple stakeholders effectively.
• Strong conflict‑resolution and negotiation skills, with the confidence to act independently when required.
• Flexibility to work a rotating roster.
• RSA and First Aid certification (or willingness to obtain before commencement).
• Full Australian work rights.

What we offer

• Free on‑site car park
• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Any opportunity within our community to adapt and develop our processes to embrace others is encouraged.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ . Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS