Assistant Director Refresh | Full-time Temporary

ACT Government; Canberra; On-site; AUD 125,000 - 135,000; Full time

Job summary

A government agency in Canberra is seeking a Senior Information Technology Officer Grade C to lead a team in the successful delivery of hardware rollout and refresh programs. Responsibilities include managing vendor relationships, asset lifecycle management, and ensuring high-quality customer service. The ideal candidate has strong leadership skills, analytical abilities, and a commitment to supporting ICT services. This temporary position is available for three months with potential for extension.

Qualifications

• Ability to adapt to changing circumstances.
• Commitment to high‑quality customer service.
• Experience in asset management lifecycle processes.

Responsibilities

• Lead and manage a team of up to 12 staff.
• Ensure vendors meet contractual obligations.
• Oversee asset lifecycle management and ICT service delivery.

Skills

Leadership expertise

Customer focus

Analytical skills

Organisational skills

Vendor relationship management

Knowledge sharing

Job description

Classification: Senior Information Technology Officer Grade C
Salary: $125,344 - $134,527 plus superannuation
Position No: 31918
Directorate: Digital Canberra
Advertised (Gazettal date): 18 November 2025
Contact Officer: Brett Darmody on*************@act.gov.au or (02) 6207 8***

Overview

The Service Assurance Refresh Team is seeking a highly motivated multitasker to undertake the role of Refresh Manager. This position provides direct leadership and operational management of a team of up to 12 staff and is critical to the successful delivery of the End User Hardware Rollout and Refresh Programs, which support the ACT Government’s strategic objective.

The role provides strategic and operational leadership across asset lifecycle management, vendor and contract management, and the delivery of customer‑facing ICT services. It plays a key role in ensuring vendors meet contractual obligations, supporting compliance with the Logistics Services, and maintaining Service Level Agreements.

Responsibilities

• Lead, manage, and coach a team of up to 12 staff to achieve program objectives.
• Oversee asset lifecycle management, vendor and contract management, and delivery of customer‑facing ICT services.
• Ensure vendors meet contractual obligations and comply with Logistics Services and Service Level Agreements.
• Deliver agreed business outcomes by taking initiative, organising resources, setting a clear direction, and providing guidance and mentoring.
• Build strong relationships with users, technical staff, management, and customers to resolve issues and support project deployments.

Qualifications & Experience

• Leadership expertise and commitment to high‑quality customer service principles and practices.
• Strong customer‑focus and the ability to establish rapport with internal and external stakeholders.
• Advanced analytical skills with the ability to make rational judgments and decisions.
• Ability to adapt to changing circumstances, manage multiple priorities, and demonstrate resilience in a dynamic environment.
• Organisational skills, including autonomous management and prioritisation of competing tasks.
• Experience in asset management lifecycle processes and managing vendor relationships.
• Willingness to share knowledge with team members and the broader Digital Directorate.

Compliance Requirements

• ACT Government Baseline clearance required.
• Driver’s licence C class is essential.

Notes

This is a temporary position available for a period of three months from 8 December 2025 until 1 March 2026, with the possibility of an extension up to six months. A Merit Pool will be established and used to fill vacancies over the next 12 months. Selection may be based on application and referee reports only.

How to Apply

Applications should be a two‑page pitch against the Position Description, accompanied by a current curriculum vitae and a referee report. Submit your application via the “Apply Now” button.

Closes: 25 November 2025

Inclusive Hiring Statement

We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACT Public Service and the ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply.