Assistant Customer Service Manager

Woolworths Group; City of Brisbane; On-site; AUD 60,000 - 76,000; Full time

Benefits offered by this job

4‑day work week

Team discounts

Supportive leadership pathway

Job summary

Woolworths Group in Brisbane is inviting applications for Assistant Department Manager roles, offering a gateway to a retail leadership career. You will work closely with store teams to deliver a great shopping experience and learn key leadership skills through our Store Leadership Pathway.

This role emphasizes team collaboration, safety, and customer service, with the option to adopt a 4-day work week to support work-life balance and personal development.

Qualifications

• Experience in customer service or retail leadership roles.
• Ability to learn store operations and lead by example.
• Commitment to safety and customer satisfaction.

Responsibilities

• Support daily store operations and customer service delivery.
• Assist in leading department teams and managing staff schedules.

Skills

Customer engagement

Safety first

Team collaboration

Leadership potential

Retail operations

Job description

Roster option 1
Start dayEnd dayStart timeEnd timeMondayMonday7:30 AM4:15 PMTuesdayTuesday11:30 AM9:15 PMWednesdayWednesday8:30 AM4:00 PMThursdayThursday12:00 PM4:30 PMSundaySunday8:45 AM6:15 PM

• Engaging and inclusive team environment where you can be yourself while delivering a consistently good shopping experience for our customers
• Support in your first leadership role - Learn how to lead and providing you with a gateway to your career in retail
• Flexibility to work a 4 day work week to enable a healthy work/life balance to suit your personal needs and business requirements
• But wait, there’s more……attractive team benefits & perks with brands you’ll know and love!

About The Role

Our Assistant Department Manager roles are the gateway to an interesting, fulfilling an exciting career at Woolworths Group.

Supported by our Store Leadership Pathway you will have the opportunity to learn key leadership skills and department capabilities which will provide you a solid base for future development.

Assistant Department Managers play a key role in the day to day functions of their department while working closely across the store to ensure we provide our customers with a great shopping experience and our team with a great place to work.

It's important to us that everyone has the opportunity to reach their full potential which is why the role of our Assistant Department Managers is integral to our career pathway and the day to day running of the store.

What You’ll Bring

• Ability to engage and role model ways to delight our customers through Everyday ACTs - Acknowledge, Care & Thank.
• Make safety a top priority for team and customers by ensuring correct processes are followed in store
• A strong desire to learn department operations in order to provide great support to the department team on a day to day basis
• An ability to work well with others through collaboration to achieve great outcomes
• A developing awareness of your own leadership style and desire to grow into a future leader
• An appreciation of the value to working across stores to enable a positive entire shopping experience for our customers
• A curious mindset to develop your own skills and capabilities to support you to take the next step in your career

What You'll Experience

• Get ready to level up your skills! Opportunities to grow your career through our Stores Leadership Pathway which provides foundational skills through purposeful exposure, experience and learning
• Unlock exclusive discounts - Team discounts across our range of Woolworths Group brands you know and love through our Everyday Rewards Program.
• Workplace support which includes 24/7 access to the Sonder App that you and your family can tap into anywhere, anytime for a wealth of resources to prioritise and manage your well-being.
• Paid parental leave for primary caregivers with access to Grace Papers which provides resources on balancing family & work!
• More time for you to conquer your personal life - Flexibility towork a 4 day work week to enable a healthy work/life balance to suit your personal needs and business requirements. We understand that flexibility means different things to different people. Lets discuss, what does flexibility look like to you & how we might be able to support you.

Endless possibilities with Woolworths Group

We're a proud part of the Woolworths Group – 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.

Here you’ll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

Everyone belongs Woolworths Group

We believe that diversity, equity, inclusion and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, our customers and our communities, and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best self and reach their full potential.

Discover more opportunities with Woolworths Group