Assistant Concession Manager, Jimmy Choo DJ Pacific Fair

Michael Kors; Gold Coast City; On-site; AUD 90,000 - 120,000; Full time

Job summary

Capri Holdings Limited (Jimmy Choo) seeks a dynamic professional to lead business development and store operations on the Gold Coast. You will analyze the business, implement actions to hit targets, and partner with the Retail Manager to optimize sales and margins. You will drive CRM, client relationships and KPI-driven performance.

The role covers team management, client experience, and in-store training to maintain premium brand standards and operational excellence.

Responsibilities

• Analyze the business and implement action plans to reach qualitative and quantitative targets.
• Partner with the Retail Manager to maximize sales and margin goals.
• Be responsible for store sales and KPIs performance.
• Prepare periodic reporting on competitors, product, and opportunities.
• Analyze sell-through and communicate market trends to division heads.

Job description

Business Development

• Analyze the business, propose and implement action plan to reach qualitative and quantitative objectives, improve results, and support key business strategies.
• Partner with the Retail Manager to maximize sales and margin goals.
• Responsible for the sales and KPIs performance of the store.
• Partner with the Retail Manager to prepare periodical reporting on competitors, product, and potential opportunities.
• Analyze and manage sell through, identify and communicate regularly with division heads on product availability and market trends to maximize productivity.

Team Management

• Set personalized objective for the year for every team member and follow up along the year to develop behavior, performance and capabilities.
• Create a dynamic environment.
• Motivate employees to maximize team spirit, promote teamwork and maintain harmonious staff relations.
• Set achievable goals and targets, ensure the staff follows Company guidelines and is held accountable for achieving set goals.
• Attract, develop and lead a high performance team through effective training, coaching and/or motivational activities.
• Ensure the in-store follow-up after training delivered on the brand, products, operations and soft skills.
• Plan and conduct daily and weekly in store briefing to motivate the team, set objectives and show how to reach them.
• Support with informative and inspiring participation the new staff onboarding experience.
• Assure staff is groomed, inviting, professional, and knowledgeable on product and related company information.

Client Management

• Ensure superior customer service standards, through constant follow up with the team, in order to deliver the Brand experience.
• Be a brand ambassador and build relationships with Brand clients.
• Be an example for the team by engaging in customer interactions.
• Encourage team members to focus on what they would like their clients to feel during a Brand experience.

CRM

• Monitor the team on managing their customer database, ensure they take actions to maintain a long term relationship with customer and maximize sales opportunity.
• Support the organization of in-store & promotional events, liaising with merchandising & PR team.

Store Management

• Ensure the stock and the backroom are effectively managed in an organized manner according to the guidelines.
• Assure optimum shrinkage results are met by enforcing security measures and maintaining consistent accuracy in inventory levels.
• Remain in compliance with operational and company policies and procedures, and assures all policies are enforced.
• Demonstrate proficiency in managing operational costs, and balancing all related budgetary expenses in a cost efficient manner.
• Ensure store presentation and visual merchandising standards are maintained according to company directives, and apply strategies to deliver best results through merchandising and visual representation.

The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at [e-mail].

Established in 1996, Jimmy Choo is a global luxury brand with an empowered sense of glamour and a playfully daring spirit. Celebrated for its confident style and exceptional craftsmanship, Jimmy Choo is synonymous with the art of celebrity dressing and red-carpet style. The house’s innovative spirit meets time-honoured techniques in the form of exceptional collections spanning footwear, handbags, fragrance, a range of accessories and a growing men’s offering. Together, CEO Hannah Colman and Creative Director Sandra Choi have built a global powerhouse defined by glamour, optimism and joy. For more information on how Capri Holdings Group uses your personal data, please see our Applicant Privacy Notice.