Assistant Club Manager

Snap Fitness; St Clair; On-site; AUD 45,000 - 58,000; Full time

Job summary

Snap Fitness in St Clair, NSW, is seeking a hands-on Assistant Club Manager. This full-time, on-site role supports the Club Manager with daily operations, membership administration, and keeping the club clean, safe, and welcoming for members.

You will engage with members, provide outstanding service, conduct gym tours, assist with onboarding, and contribute to marketing and membership growth. The ideal candidate has customer service experience, strong organization, and ability to work evenings

Qualifications

• Customer service and member engagement skills are essential.
• Experience in sales or membership administration.
• Strong organizational and time-management abilities.
• Ability to learn gym management software and work on-site until 7pm weekdays and Saturdays.
• Certifications in fitness or CPR are beneficial.

Responsibilities

• Support Club Manager in opening/closing procedures.
• Oversee membership administration and inquiries.
• Provide excellent customer service and gym tours.
• Coordinate class schedules and personal training sessions.
• Ensure health and safety standards and maintain a clean facility.

Skills

Customer service

Sales experience

Front-desk operations

Scheduling

Communication

Team supervision

Health & safety

On-site till 7pm

Tools

Gym management software

POS systems

Job description

Company Description

Snap Fitness is a global 24/7 fitness franchise founded in 2003, with over 1,000 clubs worldwide. The brand focuses on helping people build positive lifestyle habits through an inclusive, empathetic, and supportive experience for all fitness levels.

Role Description

The Assistant Club Manager is a full-time, on-site role based at the Snap Fitness club in St Clair, NSW. This role supports the Club Manager in overseeing day-to-day operations, including opening and closing procedures, membership administration, and maintaining a clean, safe facility. The Assistant Club Manager engages with members, provides excellent customer service, assists with onboarding and gym tours, and promotes club offerings to drive membership growth and retention. Responsibilities include monitoring equipment and amenities, coordinating class schedules or personal training sessions, and ensuring adherence to health and safety standards. The role also involves basic reporting, supporting local marketing activities, and contributing to a positive, motivating club culture.

Qualifications

• Demonstrated customer service and member engagement skills, with the ability to build positive relationships in a fitness or service environment.
• Experience in basic sales, membership administration, or front-desk operations, including handling inquiries and promoting services.
• Strong organizational and time-management abilities to manage daily club operations and support scheduling.
• Comfort with using fitness equipment and technology systems, and the ability to learn gym management software.
• Effective communication skills, both verbal and written, and a professional, approachable demeanor.
• Ability to work on-site until 7pm during the week & on Saturdays
• Background or strong interest in health, wellness, or fitness; prior experience in a gym or recreational facility is an advantage.
• Relevant certifications in fitness, first aid, or CPR are beneficial, along with experience supervising or coaching teams.