Assistant Branch Manager - NAPA Kelmscott

NAPA Australia; Kelmscott; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Monday to Friday schedule

Uniform provided

Team member discounts

Parental leave top-up

Volunteer leave

Job summary

NAPA Australia in Kelmscott is seeking an Assistant Branch Manager to lead a small team, support customers, and drive branch success. The role emphasizes frontline leadership, operational oversight, and a strong safety culture within a fast-paced automotive parts environment.

You will oversee daily store operations, develop your team, and deliver first-class customer experiences while building lasting customer relationships and maintaining high safety standards.

Qualifications

• Supervisory experience or ready to take the next step in your career.
• Trade/industrial experience in sales, wholesale, or workshop operations is desirable.
• Proven ability to build strong relationships with customers and create meaningful moments.
• Solutions-focused problem solver with a proactive mindset.
• Solid computer skills for daily operations and customer service.
• Safety-conscious mindset to contribute to a safe workplace.
• Must hold a valid driver’s license.

Responsibilities

• Coach, develop, and support a small team of trade, sales & packing members to reach their potential.
• Provide sales and service to trade, industrial, and mining customers leveraging automotive parts knowledge.
• Manage and resolve customer issues/complaints in a timely, professional manner.
• Build and maintain strong customer relationships to drive loyalty and repeat business.
• Contribute to a culture of safety by putting safety first and ensuring safe practices.

Skills

Supervisory experience

Trade/industrial experience

Relationship building

Problem solver

Computer skills

Workplace safety

Driver's license

Job description

Ready to take your career up a gear? From the winding roads of the Perth Hills to the busy workshops and trade customers who keep Kelmscott moving, no two days are the same at NAPA. We're on the hunt for a hands-on Assistant Branch Manager who can help lead our team, support our customers, and drive branch success. If you thrive in a fast-paced environment and enjoy leading from the front, buckle up for your next career adventure.

Why Our Team Loves Working At NAPA

• Competitive salary + generous incentives for outstanding performance
• Relax & enjoy weekends with family & friends with a Monday to Friday work schedule
• We genuinely care about supporting you to reach your full potential and offer tailored 'Napa Know How' career opportunities linked to your personal development plan
• A company-funded, professional uniform
• Team member discounts across the GPC Asia Pacific brands including NAPA, Repco, and AMX
• We're fiercely committed to creating an inclusive workplace and believe that we are strengthened by diversity. We value differences in backgrounds, cultures, abilities, and experiences
• We proactively support our working parents in a variety of meaningful ways, and our parental leave top-up allowance is one of the ways we do this
• Paid volunteer leave allowing you to give back to your chosen charity/community organisation

About The Role

Our Assistant Branch Managers support the Branch Manager with operations and the day-to-day running of the branch; oversee and supervise a team of trade and Industrial specialists, ensuring their success; maintain a safe workplace.

Duties Include

• Coach, develop, and support a small team of trade, sales & packing team members to reach their full potential
• Provide sales and service to trade, industrial & mining customers leveraging your expert automotive parts/mechanical knowledge
• Manage & resolve customer issues/complaints in a timely & professional manner
• Build and maintain strong customer relationships
• Contribute to a culture of safety by putting safety first, ensuring that we all make it safe & make it home
• Roll up your sleeves to receive, dispatch, and put away stock. (This is a hand-on role that involves lifting, bending, and climbing as part of your day)

Who We’re Looking For

• Supervisory experience or ready to take the next step in your career
• Previous trade/industrial experience, including sales, wholesale, and/or workshop operations experience (desirable)
• Experience building strong relationships with all customers; creating 'moments that matter'
• A solution-focussed problem-solver
• Sound computer skills
• Conscious of workplace safety always
• Hold a valid driver’s license

Oversee & supervise daily store operations; support & develop your team to ensure first-class customer experiences.

Former GPC team members welcome to apply.

NAPA is Australia and New Zealand's largest and newest name in automotive aftermarket parts. We're on an exciting journey to revolutionise the Australian automotive aftermarket sector – and we're accelerating! Our vast national network delivers solutions in trade, industrial, wholesale and mining, and is proudly supported by 100 years of industry expertise from our heritage brands including Ashdown-Ingram, Covs, Global Auto Spares, and R&E Auto Parts.

To find out more about NAPA, please visit www.napaparts.com.au or follow us on socials.

GPC Asia Pacific

Movement is in our DNA. We are GPC Asia Pacific: one of the largest industrial and automotive aftermarket parts and service suppliers in Australia, New Zealand, and Southeast Asia. Our iconic brands include Repco, NAPA & McLeod Accessories. Yet we are more than just a parts and service company. We propel people forward.

With over 8000 team members in Asia Pacific, and 60k+ globally, being part of Genuine Parts Company won't leave you standing still. Reach is key to our success. Learn more about our business online at www.gpcasiapac.com.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.