ASO5 - Senior Claims Consultant

Department for Education, South Australia; Adelaide; On-site; AUD 92,000 - 102,000; Full time

Job summary

The Senior Claims Consultant role with the Department for Education is based in Adelaide and manages a portfolio of workers' compensation claims from intake through entitlement decisions. It requires strong written and verbal communication to gather medical, factual and legal information to determine liability and entitlements.

The role oversees entitlement progression through recovery, return to work, and medical phases, coordinating with injured workers, return-to-work specialists, treatment

Qualifications

• Essential: Nil
• Desirable: Relevant tertiary qualification and experience in vocational rehabilitation theory

Responsibilities

• End-to-end management of workers' compensation claims for the Department for Education.
• Investigate circumstances by obtaining medical, factual and legal information to reach evidence-based liability and entitlement decisions.
• Proactively manage entitlements through recovery, return to work and medical phases, in consultation with injured workers and professionals.
• Represent the department in dispute resolution proceedings before the South Australian Employment Tribunal.

Education

Relevant tertiary qualification

Job description

Why work with us

Every child and young person deserves a great education.

Department for Education

Job reference: 858911

Location: 5000 - ADELAIDE

Job status: Long Term Contract

Eligibility: Open to Everyone

Why work with us

Every child and young person deserves a great education.

We have a strategy that aims to unlock every child's potential now and into the future, one that in partnership with learners, students, parents and the wider South Australian community will build a world-leading public education system. One that is equitable and prioritises learning and wellbeing.

Together we will make our education system the best it can be.

When our children and young people thrive, so do our communities and our state.

About The Role

The Senior Claims Consultant is responsible for the end-to-end management of a portfolio of workers compensation claims for the Department for Education. Employing strong written and verbal communication skills, the senior claims consultant investigates the circumstances of claims by obtaining relevant medical, factual and legal information in order to reach evidence-based decisions regarding liability and legislated entitlements to compensation.

The Senior Claims Consultant proactively manages entitlements through the recovery, return to work and medical phases of a claim’s life cycle, in consultation with injured workers, return to work specialists, treatment providers and legal representatives.

The Senior Claims Consultant represents the department in dispute resolution proceedings before the South Australian Employment Tribunal, utilizing technical knowledge and negotiation skills in order to achieve outcomes which balance the interests of the department and injured workers, in accordance with the objectives and provisions of the Return to Work Act 2014.

Qualifications

Essential: Nil

Desirable: Relevant tertiary qualification, experience in the application of vocational rehabilitation theory

Special conditions

The successful applicant is required to gain a Department for Human Services (DHS) working with children check (WWCC) prior to being employed which is required to be renewed every five years before expiry.

The incumbent will be required to undertake RRHAN –EC (Responding to Risks of Harm, Abuse and Neglect - Education Care) Facilitator Lead (Masterclass) extended course or the online (Fundamentals) course which will be required to be updated every three years.

For all other Special Conditions please refer to the attached Position Description.

Remuneration

ASO5 $92,122 - $102,456 per annum (1.0 FTE) + superannuation (12%) and leave loading.

Enquiries

Enquiries can be directed to Tim Ashworth, Manager, Injury Management, via mob: [phone] or email: [email protected].

People of Aboriginal or Torres Strait Islander descent and/or those who have a disability are strongly encouraged to apply.

Additional Note

This is a full-time contract role (1.0 FTE), initial 15-month term contract.

Applications close

18/10/2026 11:30 PM

Flexibility Statement

The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.