Arcade Cashier & Customer Experience Host

Gamezone Entertainment Pty Ltd; Brisbane; On-site; AUD 68,000 - 83,000; Full time

Benefits offered by this job

Exclusive employee discount card

Employee wellbeing support

Career development opportunities

Job summary

Dan Murphy’s Strathpine is seeking a Customer Experience Manager to lead a store team and deliver exceptional customer service, driving loyalty and revenue growth. This role provides critical operational exposure across the business and offers a chance to start a rewarding career adventure with Dan Murphy’s.

You will coach and mentor staff, cultivate an inclusive culture, and use customer feedback to guide local decisions in a fast-paced environment.

Qualifications

• Proven experience leading a customer service or retail team (people development).
• Ability to coach and mentor store teams to improve performance.
• Comfort in fast-paced retail environments and data-driven decision making.

Responsibilities

• Motivate and lead your team to deliver a world class customer experience which promotes customer loyalty and contributes to revenue growth.
• Coach and mentor store team to continuously improve and reach potential.
• Create an inclusive environment and listen to the community using customer feedback as a decision pillar.
• Lead in-store tasks and provide regular coaching to inspire the team.

Job description

Customer Experience Manager | Dan Murphy's Strathpine | Share your spirit

We’re looking for a passionate people leader who has a genuine desire to make better happen; for themselves and others around them through team development and trailblazing leadership. This role provides critical operational exposure across the business and the opportunity to kick start a career adventure with Dan Murphy’s.

The SALARY: From $75,500 + superannuation

The ROLE:

• Motivate and lead your team to deliver a world class customer experience which promotes customer loyalty and contributes to revenue growth
• Encourage team to invest in education and dream big about their career – because working at Dan’s is an adventure
• Lead the way with in store tasks, delivering regular coaching and mentoring to store team to inspire them to continuously improve
• Create an environment that enables team to come as they are, because you know that diversity is the magic that makes good culture
• Build a culture that is centred around understanding your community, utilising customer feedback as a pillar in your decision making

The YOU:

• YOU use initiative and intuition to understand your team and inspire them to make a difference for each other and our customers
• YOU are passionate about people development and motivate others to dream big and reach their potential
• YOU are no stranger to a fast‑paced environment and use forward thinking in your decision making
• YOU bring energy to those around you by being your authentic self and by always doing the right thing for your team, customers and community
• YOU use an inspiring and collaborative approach to communication and use this to drive your team’s commitment

How we take care of our PEOPLE:

An exclusive discount card for Dan Murphy’s, BWS and other Endeavour Group brands including ALH pubs. Through our partnership with Woolworths, you'll also enjoy discounts at Woolies supermarkets and BIG W. Endeavour Wellbeing Support, our Employee Assistance Program that offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance. Grow your career within Dan Murphy’s and the wider Endeavour Group network.

We’ll be required to complete a functional screening assessment as part of the recruitment process.

We’re big, but part of something much bigger. Dan Murphy’s is one of a number of brilliant retail businesses like BWS, ALH Hotels, Pinnacle Drinks within the Endeavour Group. Together we create the moments that bring millions of people together, and we’re serious about having a good time – creating a safe, inclusive and fun place to work. We’re all about creating a more sociable future – for our customers and each other.

If drinks excite you – and you’re close‑enough on the requirements, we’d love to hear from you!