APS6 - Software Support Developer, Information Technology and Data Division

The Department of Infrastructure and Regional Development; Canberra; Hybrid; AUD 95,000 - 115,000; Full time

Job summary

An Australian government department is seeking an APS6 - Software Support Developer to join the ICT Operations Team. This role involves providing systems maintenance, operational support, and vendor management. Candidates should demonstrate strong analytical and problem-solving skills, have a tertiary qualification in Information Technology, and experience with Microsoft tools. The position supports flexible work arrangements, with the need to work from the Canberra office. A commitment to diversity and supporting candidate development is emphasized.

Benefits

15.4% employer contribution to superannuation

Tertiary study schemes

Flexible working arrangements

Qualifications

• Strong analytical, conceptual, and problem-solving skills with the ability to troubleshoot complex issues.
• Sound understanding of data integrity, security, backup practices, and management of sensitive information.
• Proactive problem-solving skills and commitment to continuous improvement.
• Excellent stakeholder engagement skills with clear communication.

Responsibilities

• Provide technical and operational support for business applications.
• Assist with system configuration, troubleshooting, and issue resolution.
• Monitor system performance and recommend improvements.
• Engage with internal business areas for feedback.

Skills

Analytical skills

Problem-solving skills

Stakeholder engagement

Technical communication

Education

Tertiary qualification in Information Technology

ITIL v4 certification

Tools

Microsoft Dynamics 365

Azure DevOps

SharePoint administration

Job description

APS6 - Software Support Developer, Information Technology and Data Division

Title :

APS6 - Software Support Developer, Information Technology and Data Division

Classification(s) : APS Level 6

Employment Type : Ongoing, Full Time

Salary :

$95,501- $114,201 per annum plus 15.4% superannuation

Business Division :

Information Technology & Data

Branch / Section :

ICT Operations, Application Support

Location :

We want to recruit the best people to our department. Our roles support flexible work arrangements including the opportunity to work from our departmental office and hybrid (mixture of office and home-based work).

Due to operational requirements of this particular role, the successful candidate must be able to work from our Canberra office.

A merit pool may be formed and used to fill future similar vacancies in this location.

Security Clearance : Negative Vetting 1

Job Reference No : 47396

Contact Officer :

Monida Lim on [e-mail] or 02 6136 8755

Closing Date :

11.59pm AEDT, Tuesday 20 January 2026

The department supports workplace diversity and values the contribution of people from diverse backgrounds. We encourage applications from Aboriginal and / or Torres Strait Islander peoples, people with disability, people with cultural and linguistic diversity, and LGBTQIA+ people. The department is committed to achieving gender equality and, in particular, supporting women’s progression into senior leadership.

The opportunity we have available

Organised within the departments Chief Operating Officer Group, the Information Technology and Data Division’s (ITDD) purpose is to connect people and technology, empowering the department to excel.

ITDD is responsible for the consolidated provision and support of stable and secure IT Systems, applications, and services to all department users across all States and Territories, including our Indian Ocean Territories and Norfolk Island, as well as supporting seven Ministerial offices, six Groups, and coordination with portfolio entities.

The division provides the digital collaboration and communications tools necessary to connect a geographically dispersed workforce and to optimise hybrid working arrangements. We manage industry and public facing digital systems, deliver desktop services to over 2,200 staff, support over 30 office locations across Australia and oversee the department’s cyber security capability.

The advertised position is for an APS6 to join our ICT Operations Team as the Software Support Developer to provide the systems maintenance, operational support, vendor management, business engagement and updates for key department systems. This role is critical in ensuring the department’s business applications remain reliable, secure and fit-for-purpose to meet business needs.

What will you do?

The role is varied and dynamic, but typical duties include :

• Provide technical and operational support and act as a subject matter expert (SME) for a range of business applications.
• Support, maintain and enhance bespoke applications to ensure they operate securely and efficiently in alignment with the department’s goals.
• Assist with system configuration, troubleshooting, and issue resolution.
• Troubleshoot application and data issues in a complex integrated environment.
• Monitor system performance, identify issues, and recommend improvements to enhance efficiency and user experience.
• Liaise with software vendors and internal IT teams to resolve technical issues.
• Develop and maintain system support documentation, standard operating procedures, and knowledge base articles.
• Engage with internal business areas to gather feedback, identify issues and support training activities.
• Support security compliance and vulnerability management activities across systems.
• Contribute to project activities where systems require enhancement, migration or integration.

Who are we looking for?

The successful candidate for this position will be able to demonstrate their capability against the APS6 Work level standards.

The successful candidate will have an eagerness to learn and develop within the role, have an enthusiastic nature and be a team player.

To be successful in this role, you will need to ideally demonstrate :

• Strong analytical, conceptual, and problem-solving skills, with the ability to troubleshoot complex issues, identify patterns, and develop logical solutions.
• Sound understanding of data integrity, security, backup practices, and the management of sensitive and confidential information.
• Proactive problem-solving skills and a commitment to continuous improvement.
• Excellent stakeholder engagement skills with the ability to communicate technical information clearly to non-technical audiences.
• Demonstrated experience leading initiatives to facilitate innovative ways for software solutions to be used to deliver improved customer experience and business improvement.
• Knowledge of or ability to quickly learn the functionality of department-specific applications listed.
• Tertiary qualification in Information Technology or a related field and / or equivalent demonstrated experience.
• ITIL v4 certification or experience working in an ITIL environment.
• Experience with Microsoft Desktop Platforms, SharePoint administration, database management or Dynamics CRM.
• Experience developing business applications utilizing some of the following technologies and services : Microsoft Dynamics 365 Microsoft Power Platform Azure DevOps Azure B2C Other Azure services REST APIs

RecruitAbility minimum requirements

Minimum requirements for this role include :

• Experience with .NET Development / Support.
• Experience with Database Management / Support.
• Ability to troubleshoot and support cloud / webservice-based applications.
• Understanding of HTML, CSS, and web-based technologies.
• Strong communication skills and the ability to work effectively in a collaborative team.
• Ability to provide timely and concise advice to inform and support executive decision making.
• Ability to establish and maintain key strategic relationships with a broad range of stakeholders.

RecruitAbility is a scheme which aims to attract and develop applicants with disability and also facilitate cultural changes in selection panels and agency recruitment.

Job applicants with disability who met the requirements are advanced to the next stage of the selection process :

• Opt into the scheme
• Declare they have a disability, and
• Meet the minimum requirements of a vacancy advertised in the scheme

More information can be found at RecruitAbility scheme : A guide for applicants | Australian Public Service Commission.

What else can we offer?

We strive to create a supportive workplace, where your contribution is valued and you can pursue your professional passions while we invest in your development. Our employment conditions are outlined in our Enterprise Agreement, which includes :

• 15.4% employer contribution to superannuation
• Tertiary study schemes and professional development
• Flexible working arrangements, including home-based work