APS5 - Policy and Contract Management Officer, Triple Zero Access & Awareness Branch

Australian-Department-of-Infrastructure-and-Regional-Development; Adelaide; Hybrid; AUD 89,000 - 97,000; Full time

Benefits offered by this job

Flexible work options

Generous leave entitlements

Job summary

Australian Government Department of Infrastructure, Transport, Regional Development, Communications and the Arts is seeking an APS5 Policy and Contract Management Officer in the Triple Zero Access & Awareness Branch. The role supports policy development, review of Triple Zero legislation, and contract management for the Emergency Call Person service.

The position offers non-ongoing, full-time work with hybrid arrangements across multiple locations, including Canberra and Adelaide.

Qualifications

• Provide professional and policy advice within an area of specialisation.
• Develop plans and objectives for short-term tasks and contribute to strategic planning.
• Understand agency functions and impact on outcomes.

Responsibilities

• Support the review into Triple Zero legislation and regulation, including drafting and organising meetings with stakeholders.
• Assist in contract management for the Emergency Call Person service and analyse financials.
• Prepare ministerial correspondence, submissions, briefs and Senate/Question Time materials.
• Attend meetings with stakeholders and support policy coordination and administrative tasks.

Skills

Policy analysis

Contract management

Stakeholder engagement

Secretariat work

Job description

Career Opportunities: APS5 - Policy and Contract Management Officer, Triple Zero Access & Awareness Branch (48066)

Requisition ID48066-Posted27/08/2026-$89,225-$96,829- Location of Position (6) -Non-Ongoing-Full Time

APS5 - Policy and Contract Management Officer, Triple Zero Access & Awareness Branch

Title:

APS5 - Policy and Contract Management Officer, Triple Zero Access & Awareness Branch

Classification(s):

Employment Type:

Non-Ongoing (until 31 March 2027 with possibility of extension), Full Time

Business Division:

Branch / Section:

Location:

We want to recruit the best people to our department. Our roles support flexible work arrangements including the opportunity to work from one of our departmental offices and hybrid (mixture of office and home-based work).

These roles are located in Canberra; Adelaide; Brisbane; Melbourne; Orange; Sydney.

Location:

We want to recruit the best people to our department. Our roles support flexible work arrangements including the opportunity to work from one of our departmental offices and hybrid (mixture of office and home-based work).

These roles are located in Canberra; Adelaide; Brisbane; Melbourne; Orange; Sydney.

A merit pool may be formed and used to fill future similar vacancies in these locations and other locations within the same metropolitan area.

We actively seek to reflect the diversity of the Australian community in our workforce. We encourage applications from Aboriginal and Torres Strait Islanderpeople, people with disability and/or who are neurodivergent, people from culturally and linguistically diverse backgrounds and members of the LGBTQIA+ community, including people of all genders and gender identities. We uphold gender equality as a core organisational value. If you’re interested in the role but feel uncertain, we still encourage you to apply if you feel your passions, transferable skills and valuable experience align with this position.

The opportunity we have available

The Triple Zero Custodian (the Custodian) oversees and promotes continuous improvement of the Triple Zero ecosystem. A key function of the Custodian is to ensure that all parts of the Triple Zero ecosystem are connected and coordinated, particularly in times of crisis. The Custodian ensures the efficiency and effectiveness of the Triple Zero ecosystem and coordinates a collaborative approach to information sharing and reform.

The Custodian works closely with the Australian Communications and Media Authority, telecommunication companies, state and territory governments, emergency service organisations and other key stakeholders. It aims to increase transparency in the system, including through community awareness.

The Triple Zero Custodian Division was established in October 2025. This Division comprises two branches working collaboratively to deliver on the Custodian's work program.

Triple Zero Access and Assurance branch leads engagement with telecommunications industry stakeholders. The branch manages contractual arrangements and develops policy to address gaps in the Triple Zero ecosystem and aims to ensure emergency calls connect to Triple Zero in line with community expectations. Our branch is made up of a passionate and collaborative group of individuals and oversees a variety of complex projects, with many opportunities for growth and professional development.

We are looking for a capable, friendly and organised Senior policy and contract officer to support the work of the branch until 31 March 2027 with possibility for extension.

What you will do

As an APS 5 Policy and contract management officer in the Custodian Access and Assurance Branch, you will play an important role in building and enhancing the policy framework for delivery of Triple Zero into the future. You will support a review into Triple Zero legislation and regulation, which is now underway and is core to the work of the branch. The review will identify opportunities to safeguard the Triple Zero ecosystem and deliver recommendations for a workplan that establishes a modern, scalable and adaptable regulatory framework capable of supporting reliable emergency assistance and providing regulatory certainty for industry.

You will also support the delivery of the Emergency Call Service, device testing across networks and research via the National Telecommunications Resilience Centre and early warning capability development through management of contractual arrangements.

These roles are varied and dynamic, but typical duties include:

• Supporting the review into Triple Zero legislation and regulation through secretariat work (organising meetings with key industry, regulatory and consumer advocacy stakeholders, drafting correspondence, minute taking). Work on the review may include supporting the drafting and development of an interim report synthesising initial stakeholder feedback and providing preliminary advice on possible reform opportunities.
• Supporting the management of the contract to deliver the Emergency Call Person service, including analysis of technical upgrades, audits of financials and future policy delivery.
• Input and analysis of performance and financial information for the Emergency Call Person (including briefing the relevant Delegate and invoicing via department accounts payable systems).
• Preparing for and attending meetings with stakeholders through both the review work and contract management responsibilities.
• Drafting input for Ministerial correspondence, submissions, meeting briefs, Senate Estimates briefs and Question Time briefs.
• Supporting colleagues with policy coordination and administrative tasks as needed.

The branch contains two teams with a flexible work structure, so team members may be asked to work flexibly across different work streams to meet tight deadlines.

Inherent requirements for the role

The successful candidate for this position will be able to demonstrate their capability against the APS 5Work level standards .

To be successful in this role, you will need to demonstrate your ability to:

• Provide professional and policy advice within an area of specialisation.
• Develop plans and objectives for short-term tasks of the work area and contribute to strategic planning for longer-term initiatives of the section.
• Have a sound general knowledge of the role and functions of the agency and an understanding of how these relate to a specific work area.
• Have sound understanding of the impact of the work area on longer-term strategic, political or operational outcomes for the agency/program.
• Work independently or under limited guidance in relation to their area of expertise. Complex or difficult issues are discussed with team leaders or experts.
• Exercise judgement to make decisions governed by the application of rules, regulations, best practice principles or the agency's operating instructions and procedures, under the support and general direction of a higher classification level.
• Respond to stakeholder needs and expectations.
• Develop and maintain internal and external relationships.

The Department of Infrastructure, Transport, Regional Development, Communications, Sport and the Arts is committed to supporting the employment and career development of people with disability. Our participation in APS RecruitAbility means we will progress an applicant with disability to a further stage in the recruitment process, where they opt into RecruitAbility and meet the minimum requirements for the vacancy.

The RecruitAbility minimum requirements are listed above under ‘inherent requirements for the role’.

You will be asked to indicate if you wish to opt into RecruitAbility in the application form. You must tick the 'opt in' box to participate in RecruitAbility. Simply declaring that you have a disability will not automatically include you.

Previous telecommunications industry or policy experience, previous experience supporting legislative review and/or previous experience in contract management is desired but not essential.

Cultural capability requirement

The department believes every role contributes to cultural safety and that building staff cultural capability helps us deliver better policies, programs and services for First Nations people and the broader Australian community. Candidates will be required to demonstrate their willingness to develop their cultural capability as part of the assessment process. In making it a requirement across all roles in our department, we are taking a practical step in delivering our commitments under the Our Stories on CountryAgreement and the Diversity, Equity and Inclusion Strategy 2025–28 .

As an APS5 you will be expected to:

• Consider the cultural context and implications of work area outcomes.
• Engage respectfully with Aboriginal and/or Torres Strait Islander stakeholders, building trusted relationships.
• Communicate respectfully and seeks appropriate cultural input to inform decisions.

What else can we offer?

We are dedicated to fostering personal and professional development, empowering individuals to set goals, acquire new skills, and cultivate unique qualities that define who they are. We believe that this not only leads to a more fulfilling and happier life but also enhances the overall quality of our work.

Some of the benefits we offer include:

• Improve your leadership skills, through the department’s Professional Coaching Scheme and tailored leadership opportunities for staff members.
• Flexible working opportunities, including part-time hours, home based work and job sharing.
• We offer generous leave entitlements of 20 days personal circumstances leave per year, with one month’s accrual of leave credited on commencement and 150 hours of paid annual leave (based on a full-time employee), plus a range of other miscellaneous leave options to support you.

Join our department and embark on a journey of growth, fulfillment, and well-being. Experience personal and professional development, prioritise your health, and be part of a vibrant and positive culture that empowers individuals and drives exceptional performance.

Eligibility requirements

Employment with the Department of Infrastructure, Transport, Regional Development, Communications, Sport and the Arts is subject to conditions prescribed within the Public Service Act 1999 including:

• Citizenship: candidates must be an Australian citizen at the time of submitting your application.
• Health Assessment: The preferred candidate may be required to undergo a medical examination conducted by the department’s preferred medical provider.
• Security Clearance: The successful candidate must be able to obtain and/or maintain a security clearance at Baseline Level. You must be willing to disclose all relevant and required information. You must have lived in Australia, or have a checkable background, for at least the preceding five years for Baseline Vetting clearances. More information on the security clearance vetting process is available on the Australian Government Security Vetting Agency (AGSVA) website .
• Police check: The successful candidate must complete an Australian Federal Police criminal history check.
• Integrity and Performance check: The successful candidate must satisfy the requirements in an Integrity and Performance check which is completed by your most recent employer.

Timeline and assessment

A selection panel will be established to assess your suitability against the advertised role.

If a merit pool is established it will be valid for 18 months from date it first appeared in the APS Gazette.

Applications open: 28 August 2026

Application shortlisting: 16 September 2026

Further assessments: by 9 October 2026

Offers and announcements: By 23 October 2026

The above is indicative only, please reach out to the contact person if you have any questions on the recruitment process or timeframes.

Your application will be assessed against the inherent requirements of the role , the Work level standards and in comparison to other candidates who applied . Once the entire applicant pool has been assessed, the panel will create a shortlist of applicants. If your application is shortlisted, you will be required to undertake an interview.