APS4 Service Liaison Officer - People Advisory Centre

Chandler Macleod; Canberra; On-site; AUD 70,000 - 80,000; Full time

Job summary

A leading recruitment firm is seeking an APS4 Service Liaison Officer for their People Advisory Centre. This role involves delivering customer service, advising on HR matters, and supporting HR processes within a diverse and dynamic environment. Ideal candidates have strong communication skills and experience in HR or customer service roles, alongside proficiency in HR systems. This position may be based in Brisbane, Robina, or Burnie and offers a 12-month contract with extension possibilities.

Benefits

Diversity and inclusion commitment

Supportive work environment

Qualifications

• Experience in HR or customer service environments.
• Ability to critically analyse customer inquiries.
• Knowledge of privacy principles and WHS policies.

Responsibilities

• Deliver high-quality advice on HR matters.
• Assist in resolving complex personnel queries.
• Identify opportunities for process improvements.

Skills

Excellent written and verbal communication skills

Strong customer engagement and interpersonal skills

Organised and able to prioritise tasks

Strong computer literacy with spreadsheets

Tools

SAP-Essentials

Job description

We are seeking an APS4 Service Liaison Officer to join our client’s People Advisory Centre (PAC). The successful candidate will provide high-quality advice on people-related matters, support HR processes, and contribute to continuous improvement initiatives. Based in Brisbane, Robina, or Burnie, this position offers a 12-month contract with the possibility of extension.

Key Responsibilities

• Deliver excellent customer service through consistent, high-quality advice on people-related issues using the PAC knowledge database.
• Liaise with staff via telephone and email, providing accurate and timely information on HR matters.
• Assist senior PAC staff and specialised teams in resolving complex or sensitive personnel queries.
• Escalate complicated issues appropriately and support the resolution process.
• Undertake payroll and human resource processing within SAP-Essentials, ensuring accurate staff records.
• Provide on-the-job training and support to PAC Service Officers, including performance feedback.
• Maintain and update the PAC information database with relevant legislation, policies, and FAQs.
• Complete administrative tasks such as raising purchase orders, reconciling monthly accruals, and ordering supplies.
• Support the induction of new staff with equipment, training, and orientation activities.
• Identify opportunities for process improvements and contribute to efficiency enhancements.

About You

The ideal candidate will bring a proactive approach and strong communication skills to this varied and vital role. You will have experience working in a busy HR or customer service environment and possess a solid understanding of HR systems and legislation.

• Demonstrated ability to critically analyse and respond effectively to customer enquiries.
• Excellent written and verbal communication skills.
• Strong customer engagement and interpersonal skills.
• High level of computer literacy, particularly with spreadsheets and database applications.
• Organised, able to prioritise tasks and manage competing deadlines.
• Knowledge of privacy principles, WHS policies, records management, HR policies, and employment legislation.
• Experience with SAP-Essentials or similar HR / payroll systems is desirable.
• Ability to work collaboratively within a team and contribute to continuous improvement initiatives.

This is an excellent opportunity for a motivated and resourceful professional to support a vital public service function. If you are committed to delivering outstanding service and enjoy working in a dynamic environment, we encourage you to apply. Join us in making a positive impact—your expertise can help support community and organisational success.

At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.

You can read more about our commitment to diversity and inclusion at https : / / www.chandlermacleod.com / diversity-and-inclusion.