Application Support Engineer

Michael Page Australia; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

A technology recruitment firm in Melbourne seeks an Application Support Engineer for a weekend shift. The role involves providing application support in the fintech sector, diagnosing technical issues, and collaborating with internal teams. With 2-5 years of experience required, candidates should have knowledge of the FIX protocol and experience with tools like SQL and MetaTrader. The position offers a competitive salary and a supportive work environment, promoting career growth in the industry.

Benefits

Comprehensive benefits package

Career growth potential

Supportive work environment

Qualifications

• 2-5 years of experience in application support, especially in financial services.
• Understanding of FIX protocol.
• Familiarity with system monitoring tools.

Responsibilities

• Provide application support four days a week and on weekends.
• Diagnose and resolve technical issues promptly.
• Collaborate with internal teams for system queries.

Skills

Application support experience

Problem-solving skills

Communication skills

Knowledge of TCP/IP

Familiarity with software applications

Tools

SQL (PGSQL, MYSQL)

MetaTrader 4/5

Job description

Application Support Engineer - Weekend Shift

Competitive salary with good benefits.

About Our Client

This opportunity is with a small-sized organisation operating within the fintech sector. The company is known for its commitment to delivering innovative solutions and supporting clients with high-quality technical expertise.

Job Description

• Provide application support 4 days a week and 1 day over the weekend to ensure seamless operations.
• Diagnose and resolve technical issues promptly and effectively.
• Analyze logs, FIX messages, and other primary sources to determine the root cause of trading and quoting issues.
• Collaborate with internal teams to address and resolve system-related queries.
• Monitor system performance and proactively address potential issues.
• Document support activities and maintain accurate records of incidents and resolutions.
• Assist in deploying updates and patches to applications as required.
• Provide training and guidance to end-users on application usage when necessary.
• Maintain a strong understanding of company applications and systems.

The Successful Applicant

A successful Application Support Engineer (Weekend Shift) should have:

• 2 - 5 yr experience in application support in the financial services industry especially trading industry.
• Has demonstrated proficiency with investigations related to trade execution and market data distribution processes and lifecycles.
• Understanding of FIX protocol.
• MetaTrader 4/5 application knowledge is preferred/desired.
• Good knowledge of TCP/IP and Networking.
• Basic knowledge of SQL (PGSQL, MYSQL).
• Strong problem-solving and troubleshooting skills.
• Familiarity with software applications and system monitoring tools.
• Excellent communication skills to liaise effectively with stakeholders.

What's on Offer

• Comprehensive benefits package to support your wellbeing.
• Opportunity to work in a supportive and innovative environment.
• Permanent position with career growth potential in the fintech industry.
• Based in Cambridge, offering a great work-life balance.

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