Application Services Lead

Concentis; Gladstone Regional; On-site; AUD 130,000 - 170,000; Full time

Benefits offered by this job

18-month contract in Gladstone

Hands-on role

Collaborative team

Job summary

Concentis are partnering with a leading infrastructure organisation to source an experienced Application Services Lead to take ownership of critical business applications, databases, reporting platforms and Microsoft 365 services.

Reporting to the Information Systems leadership team, you’ll lead a team responsible for delivering reliable, secure and customer-focused technology services while remaining hands-on in troubleshooting, platform improvements and operational support.

Qualifications

• Proven experience leading application services, enterprise systems or technology operations.
• Strong technical knowledge across business applications, databases, integrations and Microsoft 365.
• Demonstrated leadership experience with the ability to coach and develop technical teams.
• Experience driving service improvements, optimisation initiatives and operational efficiencies.
• Strong stakeholder engagement skills with a collaborative approach.
• ITIL, service management or Microsoft certifications highly regarded.

Responsibilities

• Lead, mentor and develop the Application Services team, supporting capability growth, cross-skilling and a strong service-focused culture
• Own the end-to-end delivery and operational support of business applications, databases, reporting services and Microsoft 365 platforms
• Act as a technical escalation point for complex incidents, coordinating troubleshooting and service restoration activities
• Manage and optimise Microsoft 365 services, including governance, administration, lifecycle management and user adoption
• Oversee application portfolio management, identifying opportunities to simplify, standardise and improve technology solutions
• Drive continuous improvement initiatives through ITIL-aligned service management practices including incident, problem, change and knowledge management
• Partner with business stakeholders to prioritise technology improvements, manage demand and maintain service roadmaps
• Improve system resilience through effective documentation, monitoring, support processes, vendor management and risk reduction initiatives

Skills

Application services leadership

Microsoft 365 knowledge

People leadership

Service improvements

Stakeholder engagement

ITIL/ITSM certified

Job description

Concentis are partnering with a leading infrastructure organisation to source an experienced Application Services Lead to take ownership of critical business applications, databases, reporting platforms and Microsoft 365 services.

Reporting to the Information Systems leadership team, you’ll lead a team responsible for delivering reliable, secure and customer-focused technology services while remaining hands-on in troubleshooting, platform improvements and operational support. This role will play a key part in improving service maturity, reducing operational risk and ensuring technology solutions continue to support business priorities.

Key Responsibilities

• Lead, mentor and develop the Application Services team, supporting capability growth, cross-skilling and a strong service-focused culture
• Own the end-to-end delivery and operational support of business applications, databases, reporting services and Microsoft 365 platforms
• Act as a technical escalation point for complex incidents, coordinating troubleshooting and service restoration activities
• Manage and optimise Microsoft 365 services, including governance, administration, lifecycle management and user adoption
• Oversee application portfolio management, identifying opportunities to simplify, standardise and improve technology solutions
• Drive continuous improvement initiatives through ITIL-aligned service management practices including incident, problem, change and knowledge management
• Partner with business stakeholders to prioritise technology improvements, manage demand and maintain service roadmaps
• Improve system resilience through effective documentation, monitoring, support processes, vendor management and risk reduction initiatives

Concentis are partnering with a leading infrastructure organisation to source an experienced Application Services Lead to take ownership of critical business applications, databases, reporting platforms and Microsoft 365 services.

Reporting to the Information Systems leadership team, you’ll lead a team responsible for delivering reliable, secure and customer-focused technology services while remaining hands-on in troubleshooting, platform improvements and operational support. This role will play a key part in improving service maturity, reducing operational risk and ensuring technology solutions continue to support business priorities.

Key Responsibilities

• Lead, mentor and develop the Application Services team, supporting capability growth, cross-skilling and a strong service-focused culture
• Own the end-to-end delivery and operational support of business applications, databases, reporting services and Microsoft 365 platforms
• Act as a technical escalation point for complex incidents, coordinating troubleshooting and service restoration activities
• Manage and optimise Microsoft 365 services, including governance, administration, lifecycle management and user adoption
• Oversee application portfolio management, identifying opportunities to simplify, standardise and improve technology solutions
• Drive continuous improvement initiatives through ITIL-aligned service management practices including incident, problem, change and knowledge management
• Partner with business stakeholders to prioritise technology improvements, manage demand and maintain service roadmaps
• Improve system resilience through effective documentation, monitoring, support processes, vendor management and risk reduction initiatives

About You

• Proven experience leading application services, enterprise systems or technology operations
• Strong technical knowledge across business applications, databases, integrations and Microsoft 365
• Demonstrated leadership experience with the ability to coach and develop technical teams
• Experience driving service improvements, optimisation initiatives and operational efficiencies
• Strong stakeholder engagement skills with a collaborative approach
• ITIL, service management or Microsoft certifications highly regarded

Benefits

• 18-month contract opportunity in Gladstone
• Work in a hands-on role where you can influence technology improvements and service outcomes
• Join a collaborative team focused on innovation, reliability and operational excellence

Supporting a Diverse Workforce

We welcome and support all applicants, from Aboriginal and Torres Strait Islander people, women, the LGBTI+ community, mature workers, people with disabilities and impairments, and people from different cultural and religious backgrounds. Concentis and the partners we work with, are Equal Opportunity Employers committed to ensuring a working environment where everyone feels included and is treated fairly with respect and equal consideration.