APAC Tech Support Engineer - DevTools & Security

Coderabbit; Sydney; Remote; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Market-competitive salary bands

Equity program

Comprehensive health benefits

Job summary

Socket is seeking a Technical Support Engineer based in Australia to support developers and security teams across Zendesk, Slack, and Discord. You will troubleshoot issues, guide customers through Socket’s products, and build documentation to reduce repeat questions.

The role requires 2+ years in technical support for a B2B SaaS environment, with some focus on API integrations and CI/CD. Australian-based remote work is supported with flexible hours and regional overlap.

Qualifications

• 2+ years in technical support for a B2B SaaS company.
• Experience with API integrations and developer workflows.
• Familiarity with Zendesk or similar ticketing tools.
• Strong written English and documentation habits.

Responsibilities

• Own inbound APAC support tickets from first response to resolution, meeting SLA targets independently.
• Troubleshoot issues across Socket products by reading logs, reproducing edge cases, and guiding customers.

Skills

Technical support

APIs & CI/CD

Linux basics

Documentation

Tools

Zendesk

GitHub

CI tools

Package ecosystems

Job description

Socket is seeking a Technical Support Engineer based in Australia to support developers and security teams across Zendesk, Slack, and Discord. You will troubleshoot issues, guide customers through Socket’s products, and build documentation to reduce repeat questions.

The role requires 2+ years in technical support for a B2B SaaS environment, with some focus on API integrations and CI/CD. Australian-based remote work is supported with flexible hours and regional overlap.