AO3 Business Support Officer

Empire Group; Caboolture; On-site; AUD 90,000 - 123,000; Full time

Job summary

An exciting opportunity is available for an experienced administrator to join a busy and fast-paced government team based in their Caboolture office. This role plays a critical part in supporting field-based programs, maintaining accurate records, coordinating administrative processes and ensuring excellent customer service delivery.

To be successful, you will have previous experience in an administrative role, strong Microsoft Office skills including Excel, and the ability to manage multiple

Qualifications

• Previous experience in an administrative or business support position.
• Strong Microsoft Office skills, including Excel.
• Ability to manage multiple priorities with high attention to detail.

Responsibilities

• Support the delivery of field staff programs and related administrative tasks.
• Monitor and manage outstanding reports and work orders.
• Coordinate record keeping in Ellipse and SAIMS.
• Prepare documents, reports and records accurately.
• Assist with stock control and cost journaling.
• Provide high-quality customer service to stakeholders.
• Manage correspondence, calls and emails.
• Liaise with suppliers and stakeholders to ensure timely service delivery.
• Develop and update procedures, manuals and registers.
• Undertake general administrative duties and operational support.

Skills

Microsoft Office

Excel

Organisational skills

Attention to detail

Stakeholder management

Tools

Ellipse

SAIMS

Job description

• Pay Rate: $51.12 per hour + superannuation
• QLD Government
• Initial Contract: 03/08/2026 – 03/02/2027 + highly likely ongoing contract
• Full-time, temporary contract opportunity (Monday – Friday)

• AO3 Business Support Officer
• Pay Rate: $51.12 per hour + superannuation
• QLD Government
• Initial Contract: 03/08/2026 – 03/02/2027 + highly likely ongoing contract
• Full-time, temporary contract opportunity (Monday – Friday)

About the Role

An exciting opportunity is available for an experienced administrator to join a busy and fast-paced government team based in their Caboolture office. This role plays a critical part in supporting field-based programs, maintaining accurate records, coordinating administrative processes and ensuring excellent customer service delivery.

Key Responsibilities

• Support the delivery of smoke alarm and other field staff-related programs.
• Monitor and manage outstanding job reports and work order statuses.
• Coordinate with technical officers, for the preparation of detailed record keeping in Ellipse and SAIMS.
• Compile documents, reports and records with a high level of accuracy and attention to detail.
• Assist with stock control activities and the journaling of associated costs.
• Deliver high-quality customer service to internal and external stakeholders.
• Manage incoming and outgoing correspondence, including calls and emails.
• Liaise with industry representatives, suppliers and stakeholders to support timely service delivery.
• Develop, maintain and improve procedures, manuals and registers.
• Undertake general administrative duties and provide operational support as needed.

About You

To be successful in this role, you will demonstrate:

• Previous experience in an administrative or business support position.
• Experience using Microsoft Office applications, including Excel. This role requires someone who uses Excel daily in their current or past roles.
• Strong organisational skills with the ability to manage multiple priorities.
• High attention to detail and accuracy in record keeping and reporting.
• Ability to build effective relationships with internal and external stakeholders.
• Experience using Ellipse and/or SAIMS (highly desirable).