ANZ Customer Service Team Lead – Hybrid, Patient-Centric Support

Vantive; Sydney; On-site; AUD 85,000 - 105,000; Full time

Job summary

A vital organ therapy company in Sydney is seeking a Customer Service Team Leader to manage a high-performance team. You will ensure exceptional customer experiences, drive process improvements, and achieve operational metrics. The ideal candidate will have 5+ years in customer service or leadership roles, with strong skills in communication and problem-solving. This full-time position offers a dynamic and supportive environment aimed at transforming vital organ therapies.

Qualifications

• At least 5 years of experience in customer service or team leadership.
• Ability to connect with a diverse range of people.
• Empathetic and resilient nature with strong customer service ethic.
• Experience in a fast-paced environment in supply chain, preferably in the medical industry.

Responsibilities

• Ensure effortless customer experience; resolve product availability and price queries.
• Provide effective leadership and develop a positive team culture.
• Drive process improvement and ensure compliance with standards.

Skills

Customer service

Leadership

Problem solving

Communication

Attention to detail

Education

Bachelor's degree in Business Administration or related field

Tools

ERP system (ideally JDE & Salesforce)

Job description

A vital organ therapy company in Sydney is seeking a Customer Service Team Leader to manage a high-performance team. You will ensure exceptional customer experiences, drive process improvements, and achieve operational metrics. The ideal candidate will have 5+ years in customer service or leadership roles, with strong skills in communication and problem-solving. This full-time position offers a dynamic and supportive environment aimed at transforming vital organ therapies.