Analyst Sanctions Payments Operations

Commonwealth Bank; Sydney; On-site; AUD 110,000 - 150,000; Full time

Job summary

Commonwealth Bank is seeking a Sanctions Operation Analyst to support financial crime obligations by screening payments and identifying potential sanctions or AML risks. You will operate in a fast-paced, highly regulated environment, delivering quality alerts and adhering to SLAs.

You will work within Financial Crime Operations, applying our standards and contributing to continuous improvement while maintaining confidentiality and professional conduct.

Qualifications

• Experience in an operational high-driven volume environment.
• Strong attention to detail and sound judgement when applying SOPs.
• Delivery of excellence in customer service, including written and verbal skills.

Responsibilities

• Triage and review the Groups Payment Screening cases to identify transactions that may pose risk and take action per SOPs.
• Understand AML/CTF and Sanctions laws, regulations, and internal policies relevant to the role.
• Act discretely to keep Group policies confidential and avoid tipping-off.
• Provide assessments and investigations in line with SLAs and escalate issues within specified timelines.
• Identify and drive Continuous Improvement to improve quality and efficiency.
• Maintain up-to-date knowledge of financial crime trends and share knowledge.

Skills

High-volume operations

Attention to detail

Discretion

Regulatory compliance

Job description

NB: This role operates in a 24/7 shift work environment. Currently the 5 shift times are 8:15am-4:36pm, 2:00pm-10:21pm, 6:00pm- 2:21am 8:00pm-4:21am, and 4:00am-12:21pm.

See yourself in our team

Chief Operations Office (COO) is responsible for the world leading application of operations across every aspect of CommBank, from innovative product platforms for our customers to essential tools within our business. We also use technology to drive efficient and timely processing, an essential component of great customer service.

Financial Crime Operations (FCO), a division in COO, is accountable for the development, implementation and ongoing leadership of the Groups financial crime shared services. FCO leads the Groups approach to managing AML/CTF, and Sanctions risks and obligations through the provisioning of the following services.

AML/CTF Operations

Sanctions Operations

Business Enablement

Transformation

Government Agency Requests

Do work that matters

The role of Sanctions Operation Analyst will require you to provide a high standard of quality and output of services to support the Group managing its financial crime obligations with respect to the screening of payments and identification of customers with potential sanctions and/or AML risk. In this role you will support the Group by driving daily business outcomes in a highly regulated and fast paced environment, this will include:

Delivering a high standard of output and quality of alerts

Understand your Key Performance Indicators and business service level agreements

Understand your internal and external customer(s)

Contribute to continuous improvement initiatives

Live the Groups Values

Speak Up and make a difference

On any given day you will

Adhere to the Code of Conduct. The Code of Conduct sets the standards of behaviour, actions and decisions we expect from our people.

Triage and review the Groups Payment Screening cases to identify any transactions which may pose risk to The Group, and take appropriate action in line with RACO and the Groups Standard Operating Procedures.

Understand the AML/CTF & Sanctions legal and regulatory requirements, landscape and internal compliance policies relating to your role and apply to the business.

Act in a discrete and confidential manner ensure the Groups policies and processes remain confidential, and tipping-off provisions are not breached.

Provide the required assessment and investigation of events in accordance with agreed Service level Agreements (SLAs)

Prompt escalation of issues/risks identified within specified SLAs.

Proactively identifying and driving Continuous Improvement (CI) by using productivity tools to drive increased quality, process simplification or increased efficiency.

Demonstrate a clear understanding of end-to-end business processes that is relevant to own area of expertise.

Maintain an up-to-date focus on financial crime, security related trends and emerging issues, and share knowledge obtained.

Undertake additional tasks as directed by your Manager.

Drive your own development plan as well as monthly 1on1/coaching discussions.

We’re interested in hearing from people who have

Experience in an operational high driven volume environment

Strong attention to detail including making sound judgement decisions based on the businesses Standard Operating Procedures

Demonstrated ability to deliver

Demonstrated experience in the delivery of excellence in customer service including personal, written and verbal skills

Demonstrated ability to manage change

Demonstrated ability to plan and prioritise tasks

Strong problem-solving and decision-making capability

Ability to adapt to change, and display flexibility and aptitude for multi-skilling

Sound understanding of financial crime risks

Financial Services Industry experience preferred