Analyst, Business Excellence

MasterCard; Sydney; On-site; AUD 100,000 - 150,000; Full time

Job summary

Mastercard Australia & New Zealand (Australasia) is seeking a Business Excellence Analyst to support pricing, interchange and governance across the Australasia region. You will work with divisional and regional stakeholders, contribute to analytical projects and develop performance dashboards to drive strategic initiatives.

The role requires strong analytical skills, data-driven decision making, and experience with Excel, Power BI, SQL and Python to deliver insights and regulatory support across

Qualifications

• Strong analytical and problem-solving skills with the ability to transform data into insights.
• Experience with data analysis, reporting, dashboards or performance monitoring.
• Commercial mindset with interest in drivers of business and customer performance.
• Comfortable across analytics, governance, regulatory support and strategic initiatives.
• Attention to detail and commitment to accuracy and quality.
• Excellent written, verbal and presentation skills; effective cross-functional communication.
• Strong stakeholder management and collaboration across functions and levels.
• Self-motivated and curious, comfortable navigating ambiguity in a dynamic environment.
• Passion for payments, technology and commerce; interest in industry trends.

Responsibilities

• Conduct analysis that supports pricing, interchange and broader customer economics initiatives.
• Develop insights into customer, market and network performance through data analysis, KPI monitoring and benchmarking.
• Support the preparation and maintenance of recurring business performance reports, dashboards and management information.
• Assist with the development of business cases, strategic assessments and recommendations by analyzing data.
• Support regulatory obligations through data gathering, monitoring, reporting and governance activities.
• Assist with analysis of regulatory and industry developments and support implementation of changes.
• Support governance processes for strategic programmes and funding initiatives, including monitoring and reporting.
• Contribute to execution of strategic projects, including project coordination and stakeholder engagement.
• Build collaborative relationships across functions and share information effectively.
• Prepare presentations and executive materials to support governance forums and decisions.
• Maintain understanding of payments industry trends and emerging technologies for insights.
• Identify opportunities to automate or improve analytical, reporting and governance processes.

Skills

Analytical mindset

Data analysis

Dashboarding

Performance monitoring

Stakeholder management

Communication skills

Excel

Tools

Power BI

SQL

Python

Job description

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Analyst, Business Excellence

Overview

The Business Excellence Analyst will support key areas of the Australasia Division in Mastercard across pricing, interchange, business analytics, regulatory governance and strategic program execution.

Working closely with divisional and regional stakeholders, the individual will contribute to analytical projects, business performance monitoring, regulatory compliance activities and governance processes that support Mastercard's objectives across Australia, New Zealand and the Pacific Islands.

The role provides broad exposure across local, regional and global teams, requiring collaboration with stakeholders across Australia, New Zealand and the Pacific Islands, as well as regional and global partners.

This role requires a strong analytical mindset, intellectual curiosity and attention to detail. The successful candidate must be comfortable operating across a broad spectrum of responsibilities, from data analysis and performance reporting through to regulatory support, governance activities and strategic initiatives. Adaptability and a willingness to learn are critical, as the role spans a diverse range of business priorities and stakeholder groups.

Success in this role requires an individual who can seamlessly pivot between analytical, strategic, regulatory and governance activities, applying the appropriate lens to support business decision making and programme execution.

In this role, you are expected to:

• Conduct analysis that supports pricing, interchange and broader customer economics initiatives.
• Develop insights into customer, market and network performance through data analysis, KPI monitoring, benchmarking and competitive intelligence.
• Support the preparation and maintenance of recurring business performance reports, dashboards and management information.
• Assist with the development of business cases, strategic assessments and recommendations by analysing commercial, customer, financial and operational data.
• Support compliance with existing regulatory obligations through data gathering, monitoring, reporting and governance activities relating to interchange and other regulatory requirements.
• Assist with analysis of regulatory and industry developments and support implementation of resulting business changes.
• Support governance processes associated with strategic programmes and funding initiatives, including administration, monitoring, reporting and performance tracking.
• Contribute to the execution of strategic projects and initiatives, including project coordination, analysis and stakeholder engagement.
• Build collaborative relationships with stakeholders across functions and support effective communication and information sharing.
• Prepare presentations, reports and executive materials that support governance forums, strategic discussions and business decision making.
• Maintain a strong understanding of payments industry trends, competitive developments and emerging technologies to support strategic analysis and insight generation.
• Identify opportunities to automate, streamline or improve analytical, reporting and governance processes.

All About You

• Strong analytical and problem-solving skills, with the ability to transform complex data into meaningful insights.
• Experience working with data, including analysis, reporting, dashboarding or performance monitoring.
• Commercially minded, with an interest in understanding the drivers of business and customer performance.
• Comfortable operating across a diverse range of activities, including analytics, governance, regulatory support and strategic initiatives.
• Strong attention to detail and a commitment to maintaining high levels of accuracy and quality.
• Excellent written, verbal and presentation skills, with the ability to communicate complex concepts clearly and effectively.
• Strong stakeholder management and collaboration skills, with the ability to work effectively across functions and levels of seniority.
• Self-motivated, intellectually curious and comfortable navigating ambiguity in a dynamic and evolving environment.
• Passionate about payments, technology and commerce, with a keen interest in understanding the competitive, technological and regulatory forces shaping the future of the industry.
• Advanced Excel skills and experience with analytical and visualisation tools such as Power BI, SQL, Python or similar platforms would be advantageous.

Corporate Security Responsibility

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.