Alternate Workers' Compensation Programs Specialist

WTW; City of Brisbane; Hybrid; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Annual bonus

Company paid salary continuance insurance

Life and TPD insurance

Career Growth opportunities

Job summary

A global insurance services firm is seeking an Alternate Workers' Compensation Programs Specialist located in Brisbane. This role involves strategic planning and client advisory in the Australian workers’ compensation market. Candidates should possess strong technical claims expertise and excellent communication skills. The position offers a hybrid working environment, ensuring flexibility in work arrangements.

Qualifications

• Strong technical claims, premium, and self-insurance expertise across all Australasian jurisdictions.
• Demonstrable ability to articulate the distinct aspects of products and services.
• Proven success working in a fast-paced, high-pressure environment.

Responsibilities

• Lead feasibility assessments and strategic planning for client workers’ compensation programs.
• Advise clients on eligibility criteria and regulatory requirements.
• Collaborate with stakeholders to ensure regulatory adherence.

Skills

Technical claims expertise

Premium and self-insurance expertise

Communication skills

Negotiation skills

Client relationship management

Financial modeling

Project management

Education

Tertiary education in Workers’ Compensation

Job description

Alternate Workers' Compensation Programs Specialist

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Alternate Workers' Compensation Programs Specialist

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As a specialist within the Workplace Risk team, your role is to support our clients in exploring all available large employer premium arrangements within the Australian workers’ compensation market to ensure sound governance and the application of ongoing due diligence. This role can be based in Sydney, Melbourne, or Brisbane.

In addition to these exploration activities, you will support the enhancement of existing frameworks for managing all activities and responsibilities associated with maintaining participation in their chosen workers’ compensation arrangements.

With an intimate understanding of the evolving workers’ compensation landscape, you will take the lead in developing proactive solutions for our clients.

Exhibiting qualities that foster genuine rapport with key stakeholders—across clients, insurer partners, and broking colleagues—will be critical to your success in this role. Your ability to support participants across all available large employer alternate workers’ compensation arrangements will underpin your success as a specialist, with future opportunities to grow a team.

The Role

• Lead feasibility assessments and strategic planning for client workers’ compensation programs.
• Advise clients on eligibility criteria and regulatory requirements for all available large employer alternate workers’ compensation (WC) arrangements.
• Enhance tailored roadmaps, including financial modeling, preparedness assessments, and application support.
• Liaise with regulators and stakeholders to ensure adherence to regulatory obligations.
• Provide ongoing advisory support for clients insured under all available large employer arrangements, including claims governance, reporting, and audit readiness.
• Collaborate with internal teams and external partners to deliver integrated risk solutions.
• Maximize brand exposure through regular industry insight articles published on our social media platforms.
• Identify expansion opportunities in line with changing market conditions and develop service offerings to assist our clients accordingly.
• Manage key insurer partners and general broking relationships.
• Onboard major clients into the Workplace Risk practice.
• Collate responses to Requests for Proposals (RFPs) in collaboration with subject matter experts across the national practice.
• Manage key client programs featuring alternate workers’ compensation arrangements.
• Develop and execute strategies to further embed solutions and frameworks within the broader Workplace Risk practice

The Requirements

• Strong technical claims, premium, and self-insurance expertise across all Australasian jurisdictions
• Experience working across different large employer premium arrangements
• Experience consulting with jurisdictional workers’ compensation and safety regulators
• Growth mindset with experience in financial modelling and feasibility analysis
• Ability to communicate, present, and influence all levels of the organisation, including executive and C-suite
• Proven ability to articulate the distinct aspects of products and services
• Demonstrable experience in developing client-focused, differentiated, and achievable solutions
• Excellent listening, negotiation, and presentation skills
• Excellent verbal and written communication skills
• Exceptional client relationship skills; ability to develop strong relationships quickly and maximise resources effectively to achieve goals
• Proven success working in a fast-paced, high-pressure environment and self-sufficient
• Strong organisational abilities and flexibility to work in a performance-driven environment managing multiple deliverables
• Tertiary education relating to Workers’ Compensation, Injury Management, or Work Health & Safety will be highly regarded
• Education or training specific to sales, negotiations, or client relationship management will be highly regarded
• If you believe you have the skills and passion for this role but don't meet every single requirement, we still encourage you to apply. We'd love to have a conversation and see if you could be a great fit for our team.

Why Join WTW?

WTW provides a competitive benefits package which includes the following (eligibility requirements apply):

• Annual bonus
• Company paid salary continuance insurance
• Life and TPD insurance
• Career Growth – internal opportunities and development programs

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working. Please speak to your recruiter to discuss more.

At WTW, we believe that a culture of inclusion and diversity is critical to our business. It's not a separate initiative – rather it’s fundamental to everything we do. We are an equal-opportunity employer who is committed to fostering an inclusive work environment and embrace diversity including gender, nationality, disability, age, marital/parental status, ethnicity, gender identity and sexual orientation. We welcome applications from people from all backgrounds.

In the spirit of reconciliation Willis Towers Watson acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [e-mail]

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Consulting, Project Management, and Finance

• Industries

  Insurance

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