Airport Guest Experience Specialist

Virgin Australia; Sydney; On-site; AUD 42,000 - 60,000; Part time

Benefits offered by this job

Free counselling

Free onsite physio

Generous annual leave

Flight credits

Travel discounts

Lounge membership

Staff parking

Job summary

Virgin Australia in Sydney is seeking Guest Services Agents to join our airport team on a permanent part-time basis. You’ll check in guests, re-book flights, assist with disabilities, boarding and service announcements.

You must be 18+, an Australian citizen or permanent resident, have at least 3 years’ experience in care/customer roles, thrive under pressure, and be a strong communicator with high emotional intelligence. A rotating shift roster and reliable transport are required.

Qualifications

• Experience in people-focused roles with a customer service mindset.
• Ability to use computer systems effectively to assist guests.
• Demonstrated empathy and high emotional intelligence.

Responsibilities

• Assist guests with check-in and documentation accuracy.
• Re-book flights and support guests during disruptions.
• Assist guests with special requirements and announce services at the gate.

Skills

Empathy

Customer service

Communication

Problem solving

Resilience

Job description

Virgin Australia in Sydney is seeking Guest Services Agents to join our airport team on a permanent part-time basis. You’ll check in guests, re-book flights, assist with disabilities, boarding and service announcements.

You must be 18+, an Australian citizen or permanent resident, have at least 3 years’ experience in care/customer roles, thrive under pressure, and be a strong communicator with high emotional intelligence. A rotating shift roster and reliable transport are required.