Air Freight Import Ops Specialist – Customer Success

DHL Germany; Council of the City of Sydney; Hybrid; AUD 80,000 - 100,000; Full time

Job summary

A leading logistics company is seeking an Air Freight Customer Operations Specialist for their Sydney Station. This role involves managing customer accounts, ensuring operational excellence, and driving profitability. The ideal candidate will have strong problem-solving skills, a customer-oriented approach, and the ability to thrive in a dynamic environment. Competitive compensation and hybrid working options are available.

Benefits

Hybrid working options

Competitive compensation packages

Employee programs and services

Qualifications

• Strong focus on results and process efficiency.
• Ability to maintain a positive attitude during challenges.
• Experience in logistics or customer operations is advantageous.

Responsibilities

• Serve as the strategic liaison for customer accounts.
• Oversee booking execution and documentation.
• Drive profitability and cost control.

Skills

Customer engagement

Data integrity maintenance

Financial performance management

Process improvement

Problem-solving

Job description

A leading logistics company is seeking an Air Freight Customer Operations Specialist for their Sydney Station. This role involves managing customer accounts, ensuring operational excellence, and driving profitability. The ideal candidate will have strong problem-solving skills, a customer-oriented approach, and the ability to thrive in a dynamic environment. Competitive compensation and hybrid working options are available.