AI & Automation Analyst

Big Internet Seller Services Inc; Sydney; Hybrid; AUD 120,000 - 170,000; Full time

Benefits offered by this job

Lifestyle subsidy

Work-from-home setup allowance

Learning & development allowance

Generous annual leave and parental/fle

Job summary

UpGuard is seeking an AI & Automation Analyst to drive process discovery, design AI-enabled workflows, and build the team’s operating brain. You will work with engineers on complex builds while delivering simple, high-impact automations that reshape how teams work with AI from day one.

You will map current processes, extract requirements, and ship Skills, connectors or automations that improve efficiency, with a clear path to production and measurable business impact.

Qualifications

• AI fluency demonstrated in daily work with AI tools
• Ability to map and redesign business processes for AI
• Strong communication to translate business needs into specs

Responsibilities

• Run process discovery with lead analyst and map as-is and to-be work
• Build and own the A2 harness with clear day-one guidance
• Redesign how work gets done, selecting AI tools to enforce new ways of working
• Execute and spec projects needing production-grade engineering
• Estimate business impact and prioritize workflows for wider rollout

Skills

AI fluency

Requirements gathering

Process mapping

Interviewing

Cross-functional collaboration

Tools

n8n

Zapier

Make

Git

Notion

Job description

At UpGuard , we are replacing manual security bottlenecks with AI-driven precision. Fresh off a US$75M Series C, we are scaling our infrastructure to process 100 billion risk signals daily. This isn’t just growth; it’s a total reimagining of how the world manages cyber risk.

We build the Cyber Risk Posture Management (CRPM) platform that security teams actually love. By integrating security ratings, threat intel, and agentic AI, we empower organisations to stay ahead of an ever evolving attack surface.

We aren’t just building another tool; we’re defining a category. We provide the autonomy to ship world-class technology and the resources to do it at a global scale.

Where does this role fit in?

A2 (Automation & AI) is UpGuard's central team for getting value out of AI and automation. We discover how work actually happens across the business, build the automations and AI tools that make it faster, and help every team run them on their own. Demand is growing faster than the team, so we need an AI & Automation Analyst to help us keep up.

As an AI & Automation Analyst, you'll be a business analyst first, with a hands-on streak. Working day to day with our lead analyst, you'll map how other teams really work, rethink those processes for the era of AI, and turn that into clear requirements. Our engineers handle the complex builds; you'll take the quick, simple ones off their plate. You'll also reshape how A2 itself works, starting with the team's AI harness: the shared context, Skills, connectors and light automations that let the team work in new ways, not just faster ones. It's a role for someone who learns fast, communicates clearly and wants to be at the front of how AI changes the way

What will you do?

Run process discovery with the lead analyst: interviewing and shadowing teams, mapping how work actually happens (as-is and to-be), and turning it into clear requirements.

Build the team’s operating brain. Create and own the A2 harness, a single source of truth that gives an AI assistant or a new hire everything they need from day one: ways of working, systems, conventions, active projects, and who owns what. Done well, it becomes the foundation every future AI tool on the team is built on.

Reimagine how work gets done. Don't just automate today's process: question every step, cut what's no longer needed, and redesign how the team works with AI built in from the start. Then choose the Skills, connectors and automations that make the new way of working stick.

Execute, don’t just recommend. Build Claude Skills, connector setups, and n8n workflows yourself. When something needs production-grade engineering, write the spec that gets it built.

Estimate business impact of each automation that is developed and prioritise workflows that need to be released to wider org to drive business

Keep the way we work evolving. AI tools change month to month, so regularly revisit the harness and the team's processes, retire what's outdated, and bring in what's newly possible.

In your first few months, you will:

interview every A2 team member about where their time goes, and shadow discovery sessions with the lead analyst

launch the first version of the A2 harness and get the team using it daily

take your first process map from start to finish on your own

ship two or three Skills, connectors or automations, with before/after time measured

What will you bring?

AI fluency. You already use AI tools daily, beyond basic chat: projects, custom instructions, Skills/GPTs/Gems, connectors or MCP.

Excellent verbal and written communication skills. You can interview a finance lead in the morning and write a clear spec or README in the afternoon.

Critical thinking and problem-solving skills to break a messy business problem into steps and spot what's worth fixing.

The ability to steer a conversation: keep discovery sessions focused and on topic so they don't drift into side details, and come out with requirements that reflect what people actually need, not just what they ask for.

Self-motivated and eager to continuously learn and adapt to new tools and technologies.

The ability to work collaboratively across multiple teams.

What will give you an edge?

Experience with automation tools such as n8n, Zapier or Make

Comfortable with Git, Markdown and the command line, or with Claude Code

Experience with process mapping (swimlanes, BPMN) or business analysis

Experience with tools such as Asana, Notion and Google Workspace

What's in it for you?

Monthly Lifestyle subsidy: Use this for financial, physical, and mental well-being

WFH set-up allowance: To ensure you have the right environment to work in, we will help you get set up within your first 3 months at UpGuard

$1500 USD annual Learning & Development allowance: To support your career development, all team members will be able to expense development opportunities against this allowance

Annual leave: PTO plus two additional UpGuardian leave days to give you time to recharge your batteries.

18 weeks paid Parental Leave: Irrespective of parenting role

Personal Leave Allowance: This includes sick & carer’s leave

Fully remote working environment: While we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance

Top-spec hardware: All team members will be provided with top-spec laptops for their role

Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work

UpGuard is a Certified Great Place to Work® in the US, Australia, UK and India, establishing its position as a leading global technology employer. 99% of team members agree that UpGuard is a great place to work!

As an Equal Employment Opportunity and Affiliation Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Please Note: Not all roles can be performed from the United States. Please check your specific job listing to confirm its advertised location. If the role you are applying for is listed as based in the US, we are currently only able to support hiring in the following locations: CA, CO, FL, IL, MA, MD, MO, OR, PA, TX, WA, and DC.

Before starting work with us, you will need to undertake a national police history check and reference checks.

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