Aged Care Care Partner: Client Care & Coordination

Goodwin Aged Care; Australia; On-site; AUD 60,000 - 80,000; Full time

Job summary

A leading aged care service provider in Australia is seeking a Service Coordinator to support client intake, develop care plans, and ensure compliance with aged care standards. The ideal candidate has a Certificate IV or higher in Service Coordination, strong knowledge of ageing issues, and excellent communication skills. The role also involves acting as a trusted contact for clients and families, promoting a positive customer service culture, and participating in on-call duties.

Qualifications

• Experience in case management to a high standard is essential.
• Current driver's licence and own vehicle with comprehensive insurance required.
• Experience in aged care, home care services or a related sector is desirable.

Responsibilities

• Conduct comprehensive home-based assessments and screenings.
• Develop tailored care plans aligned with quality standards.
• Provide client documentation and compliance with legislation.
• Act as a trusted contact for clients and families.
• Promote a positive customer service culture.

Skills

Strong knowledge of ageing issues

Excellent communication skills

Problem-solving skills

Organisational capabilities

Competent in Microsoft Office

Education

Certificate IV or higher in Service Coordination

First Aid Certificate

Job description

A leading aged care service provider in Australia is seeking a Service Coordinator to support client intake, develop care plans, and ensure compliance with aged care standards. The ideal candidate has a Certificate IV or higher in Service Coordination, strong knowledge of ageing issues, and excellent communication skills. The role also involves acting as a trusted contact for clients and families, promoting a positive customer service culture, and participating in on-call duties.