After Sales Manager (Perth)

at; Perth; On-site; AUD 70,000 - 100,000; Full time

Job summary

A leading caravan company in Perth is seeking an Aftersales Manager to ensure operational efficiency and excellent customer satisfaction. The role involves managing service centre operations, mentoring staff, and financial oversight. Ideal candidates will have at least 2 years experience in the caravan industry, strong communication skills, and a driver’s licence. Join a respectful and friendly work environment offering competitive salary and growth opportunities.

Benefits

Market Competitive salary

Respectful and friendly working environment

Free parking on-site

Qualifications

• Min 2-year work experience in Caravan or Recreational Vehicles Industry preferred.
• Driver’s licence and experienced in towing caravans.
• All-round excellent communicator both verbal and written.

Responsibilities

• Oversee daily service centre operations ensuring quality standards.
• Manage and schedule repair orders for resource optimization.
• Lead, mentor, and develop technicians and support staff.

Skills

Excellent communication skills

Organisational skills

Customer service

Leadership

Financial performance knowledge

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

At Snowy River Caravans, we pride ourselves in delivering an unforgettable experience to our customers through the prestigious products and exceptional quality we offer. As part of a global company, we are experiencing a substantial level of rapid growth as we embark on this journey to becoming a top leader in the industry. From humble beginnings, we have built a strong and passionate team that support us in planning for future development. We produce multiple brands including Regent, Snowy River and NewGen Caravans.

The opportunity

Snowy River Perth is looking for an excellent communicator that is highly organised and a compassionate professional to join our successful team. In this role, you will be responsible for focusing on operational efficiency, team leadership, customer satisfaction, financial performance, and quality control. The Aftersales Manager ensures that every customer interaction results in a positive experience, reinforcing the dealership’s reputation for excellence.

Key Accountabilities

• Oversee daily service centre operations, ensuring timely completion of jobs that meet quality standards
• Manage and schedule repair orders to optimise team and resource utilisation
• Maintain appropriate inventory levels of parts to prevent delays in service
• Ensure strict compliance with safety regulations and industry standards throughout the repair process
• Lead, mentor, and develop technicians and support staff to achieve performance targets
• Conduct regular performance reviews, training sessions, and coaching to ensure technical and professional growth
• Address staffing issues, fostering a productive and positive work environment
• Effectively delegate tasks to optimise team output and efficiency
• Act as the primary point of contact for customers, ensuring satisfaction from initial inquiry to repair completion
• Manage customer inquiries and complaints professionally, providing timely resolutions
• Oversee communication with customers regarding repair status, costs, and estimated completion times
• Ensure all vehicles are repaired to the highest standards, minimising rework and building customer trust
• Monitor and manage the financial performance of the aftersales department, ensuring cost control and revenue generation
• Achieve KPIs such as labour sales, parts sales, and gross profit margins
• Ensure all repairs are completed to Original Equipment Manufacturer (OEM) standards
• Conduct regular quality control checks and inspections during the repair process
• Oversee final vehicle preparation for delivery, ensuring cleanliness and adherence to quality standard

What we are looking for

• A zest for helping others
• Min 2-year work experience in Caravan or Recreational Vehicles Industry preferred
• Driver’s licence and experienced in towing caravans (towing preferred)
• Computer skills with good knowledge of MS Outlook, Word and Excel
• All-round excellent communicator both verbal and written

What we offer

• Market Competitive salary
• Respectful and friendly working environment
• The ability to thrive in a culture of continuous growth and learning as we expand
• Free parking on-site

No agencies please, we have this one covered!

Snowy River Caravans is an Equal Opportunity Employer and welcomes applications from a diverse range of backgrounds to apply for our positions. We are committed to creating an inclusive work environment for all employees.