Aesop Counter Manager | David Jones Chadstone | Full Time

Aesop; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Up to 50% product discount

Bi-annual complimentary product allot.

Volunteer allowance

Bonus opportunity

LinkedIn Learning access

Headspace mindfulness app

Summer wellness leave

Job summary

Aesop David Jones Chadstone is seeking a Counter Manager to lead store operations, marketing, and a team of Retail Consultants on a Tuesday– Saturday on-site schedule. The role emphasizes budgeting, client base development, and exceptional customer service within a premium retail environment.

The position offers professional development, strong team culture, and opportunities to contribute to community initiatives and the Aesop Foundation, with a competitive benefits package.

Qualifications

• Management experience in customer, retail or hospitality.
• Proven selling skills and ability to drive sales in retail.
• Experience leading and coaching teams in inclusive environments.
• Empathy to manage interpersonal relationships.
• Open mindset and curiosity to understand others.
• Strong communication, problem-solving, and merchandising skills.

Responsibilities

• Oversee store operations and stakeholder relationships.
• Manage budgeting and store-specific marketing.
• Build the store's client base and coordinate daily tasks of Retail Consultants.

Skills

Retail management

Sales excellence

Team leadership

Empathy in relationships

Curiosity and listening

Communication & merchandising

Job description

For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organization, we offer professional development and advancement opportunities to complement career goals and aspirations.

Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations that stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others.

We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.

Purpose of the Role

As a Counter Manager at Aesop David Jones Chadstone, you will be responsible for the overall success of the business through operations and stakeholder relationships. Working full‑time on site on a Tuesday–Saturday roster, you will manage budgeting, store‑specific marketing, build the store’s client base and choreograph the daily activities of a team of Retail Consultants.

What's On Offer

We take a holistic approach to employment, promoting professional development, career growth, employee wellbeing initiatives and encouraging deep connections with the local community through the Aesop Foundation, volunteering and matched giving programmes.

• Up to 50% product discount and bi‑annual complimentary product allocation
• Paid volunteering allowance for all employees
• Bonus opportunity based on personal, and business, performance
• Suite of options to aid development, including complimentary access to all LinkedIn Learning, in‑house Product and Core skills training and study support opportunities
• Access to employee assistance programmes, complimentary subscription to Headspace mindfulness app and summer wellness leave options

What We Are Looking For

• Management experience within customer, retail or hospitality service environment
• Proven track record of effective selling skills and ability to drive commercial outcomes in a retail or hospitality environment
• History of successfully leading and coaching a team, creating an inclusive and psychologically safe work environment
• Demonstrated ability to utilise empathy to manage interpersonal relationships
• Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
• Strong communication, problem‑solving, commercial acumen and merchandising skills

We are an equal opportunity employer and we encourage applications from people regardless of gender, ethnicity, religious beliefs or disability.