Advanced Analytics Senior Analyst (12-Month Fixed Term)

Commonwealth Bank Of Australia; Canberra; Hybrid; AUD 50,000 - 70,000; Part time

Job summary

The Pharmacist – Professional Support Adviser role is a part-time position based in Canberra or Sydney within the Member Services Team. You will provide practice advice to PSA members and promote PSA products and services, collaborating with internal and external stakeholders.

The role requires excellent customer service, strong communication, and the ability to triage queries while delivering evidence‑based guidance in line with PSA resources and guidelines.

Qualifications

• Knowledge of contemporary pharmacy practice and workforce development.
• Excellent organisational and time management skills.

Responsibilities

• Provide professional practice advice and support through PSA resources.
• Promote PSA services and resources to members and customers.
• Triage queries and liaise with internal and external stakeholders.
• Contribute to development of guidance documents and resources.
• Represent PSA in professional forums and committees.

Skills

Customer service

Interpersonal skills

Stakeholder engagement

Analytical thinking

Conflict resolution

Education

Pharmacist registered with AHPRA

Tools

Microsoft Office

Databases

Job description

• What Advanced Analytics Senior Analyst 12 Mont...

Showing 252 Advanced Analytics Senior Analyst 12 Month Fixed Term jobs in Canberra

Sorry to hear that! What didn’t you like about this job?

Wrong location

Too few details / Lack of information

Job appears outdated

Salary information missing or unclear

Other (please specify).

Please specify...

Verification *

Thank you for your feedback

Your input helps us improve our service.

Pharmacist – Professional Support Adviser

Canberra Pharmaceutical Society of Australia

Posted today

Job Viewed

Tap Again To Close

Job Description

About the role

The Pharmacist – Professional Support Adviser is a part-time role based in Canberra or Sydney within the Member Services Team. Reporting to the Pharmacist – Professional Support Adviser, the role is responsible for providing practice advice to PSA members, as well as promoting PSA products and services.

The Pharmacist – Professional Support Adviser role requires provision of customer service excellence to members and customers as well as strong collaboration with internal and external stakeholders. This includes the Member Services, Training Delivery, Policy and Practice Support teams and Product Managers.

Key Responsibilities

Professional Practice Advice and Support through the Pharmacist Advice Line

• Provide expert advice on professional practice, ethics, registration, legislation, standards and professional responsibilities.
• Support pharmacists in applying contemporary professional standards.
• Provide dedicated advice relating to the NSW Opioid Treatment Program.
• Ensure advice is evidence‑based, risk‑informed and aligned with PSA resources, including the APF, professional practice standards and guidelines, competency standards and code of ethics.

Member Experience and Engagement

• Promote awareness of, and use of, PSA services and resources (including support for CPD recording tool).
• Support member retention through delivery of valued professional advice and support and the triage of queries internally or externally to other organisations, as appropriate.

Intelligence Identification and Dissemination

• Identify emerging professional issues, practice trends and risks.
• Escalate issues to inform PSA education, member support, policy, advocacy and professional practice activities.
• Comply with mandatory reporting obligations (e.g. to AHPRA)
• Contribute professional expertise to organisational initiatives.

Professional Resources and Knowledge Development

• Contribute to the development and review of guidance documents, webpages, practice resources and support materials, and directories that support the triage process.
• Support continuous improvement of PSA professional support services.

Stakeholder Engagement and Representation

• Represent PSA in relevant professional forums, committees and stakeholder groups.
• Support productive relationships with regulators, government agencies and professional organisations, as needed for effective professional practice advice and support.

About you

• Pharmacist registered with AHPRA with current or recent experience in pharmacy practice in anypractice setting.
• Demonstrated knowledge and understanding of the issues and opportunities in contemporary pharmacy practice and workforce development both nationally and internationally.
• Demonstrated high level customer service orientation, communication and interpersonal skills, as well as strong stakeholder engagement skills with the ability to build productive relationships including effective conflict resolution, negotiation and de‑escalation.
• Demonstrated analytical, research and problem‑solving skills including skills in interpreting health‑related information and presenting information and arguments clearly and concisely.
• Excellent organisational and time management skills to manage competing priorities to achieve desired outcomes within specified timelines, whilst maintaining accuracy and attention to detail.
• Sound IT skills including proficiency in Microsoft Office and databases.
• Demonstrated ability to be an effective team member as well as work independently.
• Personal attributes of courtesy, tact, discretion and respect with the ability to observe confidentiality and behave in an ethical manner at all times.

Why PSA?

We’re the national peak body for pharmacists—and we exist to advance healthcare in Australia by empowering our pharmacy workforce. Our people are at the centre of what we do, and we’re proud to support meaningful careers, professional development, and ongoing learning.

Technology underpins how we deliver services to members and stakeholders. We operate a modern SaaS‑based environment including Microsoft 365, Salesforce, Moodle and other enterprise platforms.

Working at PSA means being part of something bigger. We believe in:

• Making a real difference: You’ll contribute to an organisation with a strong social purpose.