Admissions Clerk

Grampians Health; Ballarat; On-site; AUD 30,000 - 60,000; Part time

Job summary

A healthcare provider in Victoria is seeking a motivated individual for a Permanent Part Time role focused on patient admissions. The ideal candidate will possess strong customer service skills, attention to detail, and flexibility for various admission shifts. This position offers a competitive hourly rate and opportunities for career advancement in a supportive environment.

Benefits

Flexible work arrangements

Salary packaging for living expenses

Access to Fitness Passport membership

Staff rewards and recognition programs

Qualifications

• Proven customer service experience with strong interpersonal skills.
• Demonstrated accuracy in handling sensitive information.
• Ability to work across admission shifts and accept additional shifts.

Responsibilities

• Facilitate patient admissions in the Patient Administration System (PAS).
• Complete documentation for insurance claims and maintain data standards.
• Deliver professional customer service to patients and families.

Skills

Customer service experience

Attention to detail

Organisational skills

Communication skills

Flexibility

Job description

Permanent Part Time

16 hours per week

$29.57 per hour

About The Role

The Admission Office currently has an opportunity for a highly motivated individual to join our team. Our busy team processes planned admissions to Grampians Health Ballarat to ensure a seamless admission experience for patients. The role calls for applicants with a high degree of flexibility, attention to detail and willingness to learn.

Key Responsibilities

• Facilitate patient admissions and movements in the Patient Administration System (PAS) for planned admissions.
• Validate insurance claim types, complete required documentation, and maintain compliance with data standards.
• Register new patients and maintain demographic data accuracy for existing patients.
• Deliver professional, compassionate customer service to patients and families.
• Protect confidentiality and uphold privacy policies.
• Work collaboratively with colleagues.
• Ability to work across Admission shifts (7 days/week) and roles and flexibility to accept additional shifts.

Skills & Experience Required

• Proven customer service experience with strong interpersonal and communication skills.
• Demonstrated accuracy and attention to detail, particularly in handling sensitive information.
• Advanced computer proficiency, including fast and accurate data entry and experience using multiple applications.
• Strong organisational and time management skills with the ability to prioritise tasks effectively in a busy environment.
• (Desirable) Previous experience in a hospital or healthcare setting, or in a role involving patient administration or similar processes.

To see a full copy of the Position Description please click here.

Interested?

Click APPLY or if you wish to discuss the role prior to applying, contact Brendon Hedgcock, Manager – Admissions, Switchboard & Enquiries on 03 5320 3966 for a confidential discussion.

Job applications close

9 December 2025

About Grampians Health

Grampians Health provides healthcare to a large region at our campuses based in Ballarat, Dimboola, Edenhope, Horsham and Stawell. Our mission is to deliver sustainable healthcare tailored to evolving community and workforce needs. We strive to enhance services and careers, providing quality healthcare to rural and regional communities. Joining Grampians Health means being part of a diverse team, with a variety of career opportunities in acute, maternity, mental health, allied health, aged care and support services.

Culture & Benefits

• Flexible work arrangements and purchase leave opportunities
• Salary packaging for living expenses such as rent/mortgage plus meals, entertainment & holidays
• Access to Fitness Passport membership
• Staff rewards and recognition programs

Ballarat Region

Ballarat is the largest centre in Western Victoria and the state’s fastest growing inland city. Dubbed Australia's most liveable city in 2020, Ballarat is home to first class education, fine dining and boutique shopping. Uniquely located within easy access to Melbourne, Geelong, Bendigo and the Western district, Ballarat is blessed with some of Australia's most significant heritage buildings and natural landscapes. To learn more about Ballarat click here - Visit Ballarat.

Diversity and Inclusion

All appointments are subject to a satisfactory police records check, immunisation clearance and Working with Children check and/or NDIS Worker Screening Check. All employees must be willing and able to wear Personal Protective Equipment (PPE) when required, which at a minimum is a surgical mask. Additional PPE requirements are role-dependent. Grampians Health is a child safe organisation, committed to the safety and wellbeing of all children and young people. Grampians Health is committed to providing a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds, mature age workers and lesbian, gay, bisexual, transgender, queer (or questioning), intersex and asexual LGBTQIA+.