Administrative Services Manager

State of Victoria; City of Melbourne; Hybrid; AUD 89,000 - 105,000; Full time

Benefits offered by this job

Hybrid work from home & office model

Generous leave benefits

Salary packaging up to $15,900

Annual salary increases

Public transport discounts (Myki)

Job summary

Victoria Legal Aid (VLA) is seeking an experienced Administrative Service Manager to lead a 19-person team in our Dandenong office, operating within a flexible hybrid work arrangement. You will oversee performance, recruitment and training, while coordinating office operations and budget management.

The role involves representing VLA externally, building stakeholder relationships, and contributing to an inclusive workplace culture to ensure effective delivery of legal services to the community.

Qualifications

• Leadership experience in managing and developing staff.
• Experience coordinating administrative functions and office procedures.
• Highly proficient IT skills.
• Excellent organisational skills and ability to prioritise deadlines.
• Strong interpersonal skills with diverse stakeholders.

Responsibilities

• Lead and support staff performance, recruitment and training to deliver high-quality services.
• Coordinate workforce scheduling and day-to-day office operations, including managing the office budget and facilities.
• Represent Victoria Legal Aid externally through seminars, meetings and engagement with key stakeholders.
• Build and maintain strong stakeholder relationships to support VLA's organisational goals, service delivery and community initiatives.

Skills

Leadership

Admin coordination

IT skills

Organization

Stakeholder communication

Tools

IT systems

Job description

Full-time ongoing position Salary range: $89,029 - $104,924 plus superUp to $15,900 in salary packaging, flexible hybrid work arrangement

About the role

Victoria Legal Aid (VLA) is seeking an experienced people leader to join our Dandenong office. As an Administrative Service Manager (ASM), you'll provide leadership and operational support to a team of 19 legal assistants, working alongside another co-ASM.

• lead and support staff performance, recruitment and training ensuring the team can deliver high-quality services
• coordinate workforce scheduling and day-to-day office operations, including managing the office budget and facilities
• represent VLA externally through seminars, meetings and engagement with key stakeholders
• build and maintain strong stakeholder relationships to support VLA's organisational goals, service delivery and community initiatives

This is an opportunity to play an important leadership role within the Dandenong office, supporting your team, contributing to a positive and inclusive workplace culture, and ensuring the effective delivery of VLA's services to the community.

This role is based at our Dandenong office on Bunurong Country.

About Dandenong office

The Dandenong team is the largest regional VLA office providing legal services across criminal law, family violence, child protection, youth crime, family and civil law. A large team of Independent Mental Health Advocates and an Independent Family Advocate are based in the region.

Legal services are provided across two Magistrates' Courts (Dandenong and Moorabbin), the Specialist Children's Court (Dandenong), the Drug Court, the Mental Health Tribunal, the AAT, VCAT and the Federal Circuit and Family Court of Australia. The City of Greater Dandenong local government area is the most culturally diverse community in Australia, with residents from over 150 birth places and over 60% of its population born overseas.

About you

As our ideal candidate, you will possess:

• Leadership skills and experience in managing and developing staff.
• Experience in coordinating administrative functions, specifically office procedures and practices.
• Highly proficient IT skills.
• Exceptional organisational skills with the capacity to manage changing environments and ability to prioritise your workload to meet tight deadlines.
• Strong interpersonal skills, with the ability to effectively communicate with people from diverse social and cultural backgrounds, and stakeholders at all levels.

Don't meet every requirement? At VLA, we understand that your work and life experiences can be just as valuable. If your CV doesn't align perfectly with our job description, we strongly encourage you to apply. You may be just the right candidate.

About VLA

We offer legal representation, family dispute resolution and non-legal advocacy to those who need it most. With over 1400 staff employed in 15 offices across Victoria, we help people with their legal problems by providing information, advice and education with a focus on the prevention and early resolution of legal problems. Our clients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds and foster a work culture that's inclusive as well as diverse. Your unique ideas and perspectives are valued so that we best represent the people we serve.

Employee benefits

• A focus on work-life balance, including flexible working arrangements
• Hybrid work from home & office model
• Generous leave benefits, including:
• Three days paid seasonal leave (to be taken between Boxing Day and New Year's Day public holidays)
• Paid gender affirmation leave
• Five days both paid reproductive and fertility leave per calendar year
• Annual 3% salary increase each December plus performance-related salary incentives
• Attractive salary packaging options including General Expenses up to $15,900, Meals & Entertainment up to $2,650 PLUS Novated Leasing
• Discounted annual Myki public transport passes
• Individual learning and professional development opportunities, tailored to your role and career goals
• Free annual flu vaccinations
• Access to our Employee Assistance Program, including confidential counselling and access to a range of mental health and wellbeing resources

Other relevant information

It is a requirement that staff attend for office-based days at their primary work location. In line with this requirement, interstate applications will be considered only where the candidate is able and willing to relocate to Victoria, unless part of a border community.

VLA is committed to putting the safety and wellbeing of children first.