Administration Team Lead

Service Stream Energy & Water; New South Wales; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible working

Career growth

Employee discounts

Paid leave

Inclusive culture

Job summary

Service Stream is seeking an experienced Administration Team Lead to join a fast-paced operational environment in Victoria. Based at the Collins Street office with hybrid working, you will lead Business Services Administrators, drive process improvements, and ensure strong supplier and stakeholder collaboration.

You will oversee PO processing, DOA compliance, and ERP guidance, while mentoring staff and optimizing transactional workflows across procurement functions.

Qualifications

• Minimum 5 years' experience in Purchasing, Procurement, or Supply Chain Operations.
• Experience leading teams or acting as Team Leader, Supervisor, or 2IC.
• Experience working in a high-volume transactional environment.
• Strong hands-on experience with ERP systems, including materials forecasting, planning, inventory management and purchasing processes.
• Proven ability to collaborate across multiple functions and stakeholders.
• Strong analytical, problem-solving, and negotiation skills.
• Excellent written and verbal communication skills.
• Proactive, positive, and results-focused approach.

Responsibilities

• Lead and support a team of Business Services Administrators to ensure high-quality, timely processing of purchase orders and supplier transactions; allocate workloads, monitor performance, and manage daily priorities.
• Provide training, mentoring, and guidance on ERP system and business processes.
• Ensure compliance with Delegation of Authority (DOA), preferred supplier arrangements, and procurement policies.
• Assist Supply chain and Business Services in driving functional change, continuous improvement, and implementation of new processes or initiatives.
• Act as the escalation point for issues related to transactional purchasing (e.g. invoice holds, supplier non-conformance, system errors).
• Develop and maintain strong relationships with internal stakeholders and external suppliers.
• Ensure all transactional activities adhere to SLAs, policies, financial controls, and audit requirements.
• Identify potential issues or supply constraints and develop recovery plans with relevant teams.
• Support implementation of new systems, tools, or process changes.
• Maintain strong relationships with key suppliers to ensure smooth order processing and delivery performance.
• Coordinate with Business Services to review departmental procedures and work instructions for current processes.
• Provide transactional insights to Supply Chain and Business Services.
• Champion safety, quality, and compliance standards across all activities.

Skills

Leadership

ERP systems

Procurement

Analytical skills

Communication

Excel

Stakeholder management

Education

Procurement/Supply Chain degree

Tools

ERP software

Job description

We are seeking an experienced Administration Team Lead to join a dynamic and fast-paced operational environment. This role is ideal for a supply chain professional who thrives in a high-volume transactional setting, enjoys leading teams, driving process improvements, and partnering with stakeholders across the business to deliver exceptional procurement and supply chain outcomes.

This is a full time permanent role based out of our Collins Street office, supporting hybrid working arrangements.

About the Role

• Lead and support a team of Business Services Administrators to ensure high-quality, timely processing of purchase orders and supplier transactions. Allocate workloads, monitor team performance, and manage daily operational priorities.
• Provide training, mentoring, and guidance on ERP system and business processes.
• Ensure compliance with Delegation of Authority (DOA), preferred supplier arrangements, and procurement policies.
• Assist Supply chain and Business Services in driving of functional change, continuous improvement and implementation of new processes or initiatives.
• Act as the escalation point for issues related to transactional purchasing (e.g. recurring invoice holds, supplier non-conformance or system errors).
• Develop and maintain strong relationships with internal stakeholders and external suppliers.
• Ensure all transactional activities adhere to agreed service levels (SLAs), company policies, financial controls, and audit requirements.
• Identify potential business issues and/or supply constraints and working with appropriate teams to develop recovery plans.
• Support implementation of new systems, tools, or process changes.
• Maintain strong working relationships with key suppliers to ensure smooth order processing and delivery performance.
• Coordinate with Business Services team members to conduct periodically review of departmental procedures and work instructions to ensure they are relevant to current processes.
• Provide transactional insights to Supply Chain and Business Services function.
• Champion safety, quality, and compliance standards across all activities.

About you

• Minimum 5 years' experience in Purchasing, Procurement, or Supply Chain Operations.
• Demonstrated experience leading teams or acting as a Team Leader, Supervisor, or 2IC.
• Experience working within a high-volume transactional environment.
• Strong hands‑on experience with ERP systems, including, Materials forecasting, Planning, Inventory management and purchasing and procurement processes
• Proven ability to work collaboratively across multiple functions and stakeholders.
• Strong analytical, problem‑solving, and negotiation skills.
• Excellent written and verbal communication skills.
• A proactive, positive, and results‑focused approach.

Microsoft Office

• Intermediate to advanced Microsoft Office skills, particularly Excel.

Qualifications

• Tertiary qualification in Procurement, Supply Chain Management, Business, or a related discipline.

Additional Certifications

• Additional procurement, logistics, or supply chain certifications.

About Service Stream

Service Stream is an equal opportunity, ASX‑listed business that develops and operates Australia’s essential service networks across telecommunications, utilities, transport, defence and social infrastructure. We keep communities connected—and we’re proud of the work we do.

Why you’ll like working here

• Flexible working: genuine flexibility options available.
• Growth: national career pathways across multiple business units.
• Discounts: retail partners including Woolworths, Airbnb, JB Hi‑Fi, Bupa and more.
• Paid leave: parental, cultural, community service, study, volunteering and purchased leave.
• Inclusive culture: we value diversity, inclusion and celebrate excellence.

We welcome applications from Aboriginal and/or Torres Strait Islander peoples, people with disability or neurodivergence, members of the LGBTIQA+ community, Veterans and people from all backgrounds.