Administration Team Lead

Service Stream; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible working

Career growth

Discounts

Paid leave

Inclusive culture

Job summary

Service Stream is seeking an experienced Administration Team Lead in Melbourne to drive procurement and supply chain outcomes in a high-volume environment. Based at Collins Street with hybrid working options, you will lead purchasing activities and mentor a team of administrators.

You will implement ERP processes, enforce DOA and supplier policies, and pursue continuous improvements while maintaining strong stakeholder relationships—delivering reliable service.

Qualifications

• Tertiary qualification in Procurement, Supply Chain Management, Business or related discipline.
• Minimum 5 years in Purchasing/Procurement/Supply Chain Operations.
• Experience leading teams in a high-volume transactional environment.
• Strong ERP experience with materials forecasting, planning, inventory, and purchasing.

Responsibilities

• Lead and support a team of Business Services Administrators to ensure timely processing of purchase orders and supplier transactions.
• Provide training and guidance on ERP systems and business processes.
• Ensure compliance with DOA, preferred supplier arrangements, and procurement policies.
• Drive functional change, continuous improvement and new processes.
• Act as escalation point for transactional purchasing issues.
• Develop and maintain relationships with internal stakeholders and external suppliers.
• Ensure activities adhere to SLAs, policies, controls, and audits.
• Identify supply constraints and coordinate recovery plans.

Skills

Team leadership

High-volume environment

Analytical

Negotiation

Communication

Excel proficiency

Stakeholder collaboration

Education

Tertiary qualification in Procurement/Supply Chain/Business

Procurement/logistics certifications

Tools

ERP systems

Job description

Primary Location

VIC - Melbourne - 655 Collins St

Job Description Summary

We are seeking an experienced Administration Team Lead to join a dynamic and fast-paced operational environment. This role is ideal for a supply chain professional who thrives in a high-volume transactional setting, enjoys leading teams, driving process improvements, and partnering with stakeholders across the business to deliver exceptional procurement and supply chain outcomes.

As a key member of the team, you will be responsible for leading purchasing and supply chain activities, ensuring compliance with governance frameworks, and supporting operational performance through effective supplier management, inventory control, and continuous improvement initiatives.

This is a full time permanent role based out of our Collins Street office, supporting hybrid working arrangements.

About the Role

• Lead and support a team of Business Services Administrators to ensure high-quality, timely processing of purchase orders and supplier transactions. Allocate workloads, monitor team performance, and manage daily operational priorities.
• Provide training, mentoring, and guidance on ERP system and business processes.
• Ensure compliance with Delegation of Authority (DOA), preferred supplier arrangements, and procurement policies.
• Assist Supply chain and Business Services in driving of functional change, continuous improvement and implementation of new processes or initiatives.
• Act as the escalation point for issues related to transactional purchasing (e.g. recurring invoice holds, supplier non-conformance or system errors).
• Develop and maintain strong relationships with internal stakeholders and external suppliers.
• Ensure all transactional activities adhere to agreed service levels (SLAs), company policies, financial controls, and audit requirements.
• Identify potential business issues and/or supply constraints and working with appropriate teams to develop recovery plans.
• Support implementation of new systems, tools, or process changes.
• Maintain strong working relationships with key suppliers to ensure smooth order processing and delivery performance.
• Coordinate with Business Services team members to conduct periodically review of departmental procedures and work instructions to ensure they are relevant to current processes.
• Provide transactional insights to Supply Chain and Business Services function.

• Champion safety, quality, and compliance standards across all activities.

About you

• Minimum 5 years' experience in Purchasing, Procurement, or Supply Chain Operations.
• Demonstrated experience leading teams or acting as a Team Leader, Supervisor, or 2IC.
• Experience working within a high-volume transactional environment.
• Strong hands-on experience with ERP systems, including, Materials forecasting, Planning, Inventory management and purchasing and procurement processes
• Proven ability to work collaboratively across multiple functions and stakeholders.
• Strong analytical, problem-solving, and negotiation skills.
• Excellent written and verbal communication skills.
• A proactive, positive, and results-focused approach.

• Intermediate to advanced Microsoft Office skills, particularly Excel.

Qualifications

Essential

• Tertiary qualification in Procurement, Supply Chain Management, Business, or a related discipline.

Desirable

• Additional procurement, logistics, or supply chain certifications.

About Service Stream

Service Stream is an equal opportunity, ASX-listed business that develops and operates Australia's essential service networks across telecommunications, utilities, transport, defence and social infrastructure. We keep communities connected and we’re proud of the work we do.

Why you’ll like working here

• Flexible working: genuine flexibility options available.
• Growth: national career pathways across multiple business units.
• Discounts: retail partners including Woolworths, Airbnb, JB Hi-Fi, Bupa and more.
• Paid leave: parental, cultural, community service, study, volunteering and purchased leave.
• Inclusive culture: we value diversity, inclusion and celebrate excellence.

We welcome applications from Aboriginal and/or Torres Strait Islander peoples, people with disability or neurodivergence, members of the LGBTIQA+ community, Veterans and people from all backgrounds.

Department

Supply Chain