Administration Officer - Warrnambool

Safvcentre; Warrnambool; On-site; AUD 52,000 - 76,000; Part time

Benefits offered by this job

Flexible working arrangements

5 weeks annual leave

Paid parental leave

Salary packaging

Health and Wellbeing initiatives

Employee Assistance Program (EAP)

Social initiatives

Positive workplace culture

Job summary

The SAFV Centre is seeking a part-time Administration/Reception role in Warrnambool to support client services across Barwon and surrounding regions.

You will provide front-line reception, handle inquiries, and assist with administrative tasks while collaborating with the team to ensure smooth service delivery and accurate records. A values-driven, client-centred approach is essential.

Qualifications

• Demonstrated organisational ability and initiative to handle competing demands.
• Minimum of 2 years’ experience in a similar reception/administrative role.
• Strong communication skills and professional client engagement.
• Proficient in computer skills with Microsoft Office and IT troubleshooting basics.
• Excellent time management with attention to detail and multi-tasking.
• Ability to work autonomously and within a team, with initiative for improvement.

Responsibilities

• Assist in the provision of quality reception services and admin tasks.
• Work collaboratively with staff to deliver client services.
• Manage basic administrative duties and support information materials.

Skills

Reception experience

Office administration

Excellent communication

Microsoft Office

Microsoft Teams

Health Direct IT support

Tools

Microsoft Office

Microsoft Teams

Health Direct

Job description

We are a leading organisation offering a comprehensive suite of services to clients and the community across the Barwon, West Melbourne and Wimmera Regions. Providing specialist sexual assault and family violence programs and services, including 24 hour crisis care support, case management, therapeutic counselling, early intervention and professional education and training, we continue to grow and develop our offerings.

Job Description

About the Sexual Assault & Family Violence Centre

We are a client-centred organisation, supporting the community throughout Barwon, Wimmera, and the South West regions, offering a range of specialist support services to people impacted by sexual and family violence, encompassing 24 hour crisis care, specialist response services, early intervention programs, Victims Assistance Program, Community Legal Services, trauma recovery programs, professional training and primary prevention initiatives.

About The Role

To assist in the provision of quality reception services and administrative tasks to support the efficient and effective delivery of The SAFV Centre services.

To contribute as an effective team member in the delivery of quality client services, and work collaboratively with all staff.

This role reports to the Administration Manager and is part of the Administration Team.

Why work for The Sexual Assault & Family Violence Centre?

The Sexual Assault & Family Violence Centre takes pride in being an employer of choice; we are passionate about the wellbeing of our team members and we celebrate diversity and inclusion in all we do. We have a high level of employee engagement and satisfaction and provide a number of complementary benefits to our staff, some of our benefits include:

• Flexible working arrangements
• 5 weeks annual leave and access to purchased leave for full and part time employees
• Paid parental leave
• Salary packaging
• Health and Wellbeing initiatives
• Employee Assistance Program (EAP)
• Social initiatives
• Positive workplace culture

The SAFV Centre acknowledges and respects the First Nations ownership of the land where we work.

Desired Skills and Experience

About You

You will be a values driven person, motivated to make a difference and hold the client at the centre of everything you do. You thrive working autonomously and also collaboratively within a dynamic, team environment.

If you share our vision for a community free from family violence and sexual assault and are motivated to make a difference, we would like to hear from you. We pride ourselves on being a great place to work. You care for our clients and we care for you, including by investing in your development and wellbeing. You will have access to leading specialists and training and development that supports you in your role and in your longer term career journey. We offer a variety of career pathway options, leading salary packaging benefits and flexible working arrangements that help you manage your work and your life.

The successful candidate will be required to maintain a current Working with Children's Check and National Police Check at their own expense.

Key Selection Criteria

Essential Qualifications and Experience

Your application must address the following:

• Demonstrated organisational ability and initiative, including often working with competing demands.
• Have a minimum of 2 years’ experience in a similar role including reception and office administration.

Essential Skills and Knowledge

• Excellent communication skills and demonstrated experience working as first point of contact, in a warm and professional manner to encourage engagement.
• Proficiency in computer skills, including use of programs such as Microsoft Office, Microsoft Teams, Health Direct with ability to trouble shoot basic IT issues.
• Excellent organisational and time management skills including high level attention to detail, ability to multi-task, accuracy and prioritisation.
• Proven ability to work autonomously and within a team environment.
• An interest in the development of information and promotional materials.
• Initiative and openness to feedback with the ability to actively engage in continuous quality improvement strategies and developmental areas.
• Ability to work in a changing environment.

Other

• Commitment to the vision, values and purposes of The SAFV Centre.
• Commitment to continuous quality improvement and cultural equity in service delivery.
• Current Victorian Driver’s Licence.

Referees

Applicants must provide the name and current contact details of 2-3 professional referees including the most recent or current supervisor.

Period of Appointment

This position is ongoing depending on funding.

Hours of work

The position is part time 0.8 FTE

Salary and Conditions

Annual salary range is as a Specialist Family Violence Practitioner classification, Level 4 Pay Point 1-4. Salary will be commensurate with experience and skills.

Industrial Instrument: The Sexual Assault & Family Violence Centre Enterprise Agreement 2023.

Salary Packaging: Provided via Maxxia. PBI status with other expenses available to package above this cap. The Sexual Assault & Family Violence Centre is a Public Benevolent Institution.

Superannuation: The employer will also make superannuation payments on your behalf in accordance with the Superannuation Guarantee (Administration) Act 1992.

Probationary Period – 6 months with a review conducted during this time.