Administration Officer (Lvl 3) - Emergency Department - Temp PT

NSW Health; Council of the City of Sydney; On-site; AUD 80,000 - 100,000; Part time

Job summary

A major health service provider is looking for an Administration Officer to provide essential support in the emergency department at Liverpool Hospital. This part-time position requires strong customer service skills and the ability to work in a fast-paced environment. Responsibilities include administrative tasks, ensuring data integrity, and maintaining confidentiality. The role involves working on a rotating roster, providing an opportunity to contribute positively to patient experiences and healthcare delivery.

Benefits

Discounted Gym Membership

Salary packaging options

Qualifications

• Ability to thrive in a fast-paced, patient-focused environment.
• Experience in administrative duties related to healthcare.
• Proficiency in hospital information systems.

Responsibilities

• Provide administrative support in the emergency department.
• Ensure timely and accurate delivery of services.
• Maintain confidentiality and privacy of patient information.

Skills

Customer service skills

Multitasking

Communication skills

Data integrity

Job description

Employment Type: Temporary Part Time, 26 hours per week - up to January 2026 with a possible extension up to 12 months
Location: Liverpool Hospital
Position Classification: Administration Officer Level 3
Remuneration: $35.84 - $36.96 per hour

Requisition ID: REQ623399
Application Close Date: 30/11/2025
Interview Date Range: 03/12/2025 – 10/12/2025
Contact Details: Desiree Mortier | 02 8738 4434 | [e-mail]

About the Opportunity

Step into a role where every interaction makes a difference. As a vital part of our emergency department team, you’ll be in a frontline position for patients, staff, and visitors - delivering exceptional customer service and ensuring patients and carers have access to exceptional healthcare. From completing initial patient registrations, inpatient admissions, emergency switchboard duties, and frontline administrative tasks your skills and empathy will shape the first impression of our Health Service.

This dynamic position involves more than administrative duties—it’s a chance to thrive in a fast-paced frontline environment where your decision‑making, multitasking, and communication skills will be utilised. You will carry out numerous duties, be proactive, work as part of a team, ensure accurate data integrity, maintain confidentiality and privacy as well as contributing to improving our health service. Join us and help drive excellence in healthcare delivery. This role involves working a 24/7 rotating roster comprising of mornings, afternoons and night shifts.

If you're ready to thrive in a fast‑paced, patient‑focused environment, we’re ready to welcome you.

What You'll be Doing

The Emergency Department Administration Officer provides a wide range of administration and clerical support with timely and accurate delivery of quality services and ensuring and maintaining a strong customer focused approach.

Where You'll Be Working

Liverpool Hospital, founded in 1813, is the major health service for south‑western Sydney, offering a wide range of state‑wide services including critical care and trauma, neonatal intensive care, and brain injury rehabilitation. As a key teaching facility for UNSW Sydney and Western Sydney University, it provides extensive clinical services, including emergency care, cancer treatment, paediatrics, and mental health services. The hospital features 23 operating theatres and has a capacity for 877 beds.

The ongoing $830 million redevelopment as part of the Liverpool Health and Academic Precinct is transforming the hospital into a global hub for medical innovation. This redevelopment will expand clinical services, enhance research and teaching facilities, and introduce state‑of‑the‑art equipment and amenities.

Working at Liverpool Hospital means being part of a forward‑thinking, innovative team dedicated to providing exceptional patient care. The hospital's commitment to education and research offers numerous opportunities for professional development and career progression.

The vibrant and supportive work environment, combined with the hospital's central location near public transport and local amenities, makes it an ideal place to grow your career while making a meaningful impact on the community.

How to Apply

To be considered for this position, please ensure you address the below questions as thoroughly as possible. View our application guide for information on how to respond to criteria and improve your application.

• Can you provide an example of a time when you had to communicate complex information clearly to a patient or colleague while working under pressure in a busy healthcare environment? How did you ensure professionalism, teamwork, and positive customer service outcomes?
• Describe your experience using hospital information systems for patient registration, billing, and cash handling. How do you ensure accuracy, efficiency, and compliance with procedures while meeting departmental KPIs?
• Are you available to work on a 24 hour, 7 days rotating roster, to cover day shifts, evening shifts and night shifts within the emergency department?

Need more information?

1) Click here for the Position Description
2) Find out more about applying for this position

Additional Information

Salary Packaging

South Western Sydney Local Health District employees are able to enjoy the benefits of salary packing. Visit Smart Salary for more details.

Health & Fitness

South Western Sydney Local Health District employees receive discounted Gym Membership/Corporate Wellbeing Programs, including Fitness Passport.

Transforming Your Experience

Transforming Your Experience (TYE) is SWSLHD's key strategy to always positively transform your, our patients, our consumers, our staffs and our communities experiences across our organisation and services. Our vision is that our care is always safe, high quality and personalised and all our staff are supported and empowered to achieve their full potential. SWSLHD upholds the CORE Values – Collaboration, Openness, Respect and Empowerment.

At South Western Sydney Local Health District we are proud to be an equal opportunity employer, where we don’t just accept differences but we honour and support it. Committed to providing a working environment that thrives and values diversity, we encourage people of Aboriginal and/or Torres Strait Islander background, people with disability and people from the LGBTQI+ community to apply.

SWSLHD is committed to driving a child safe culture that upholds children and young people’s rights. We strive to ensure children and young people feel safe, supported and included in their care. Existing staff of SWSLHD and those seeking employment are required to take the safety, welfare and wellbeing of children and young people seriously while taking action to keep them safe from harm and abuse.

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