Administration Officer

Department of Environment, Tourism, Science and Innovation QLD; Townsville City; On-site; AUD 55,000 - 75,000; Full time

Job summary

Department of Environment, Tourism, Science and Innovation QLD in Townsville (or Cairns) is seeking an Administration Officer to provide essential administrative support across regional functions. You will be the trusted first point of contact, manage competing priorities and collaborate with a high-performing team to deliver excellent customer service and responsive business support.

Based in Townsville or Cairns, this role focuses on coordinating inquiries, day-to-day office operations and

Qualifications

• Highly organised administrator who can manage multiple tasks and changing priorities with ease.
• Customer service champion who enjoys building strong relationships.
• Team player who collaborates effectively while taking initiative and working independently.
• Positive, can-do attitude and willingness to contribute wherever needed to support the team and region.

Responsibilities

• Provide high-quality administrative support across a broad range of regional business functions.
• Serve as a key point of contact for employees, stakeholders, and external customers, responding to enquiries professionally and efficiently.
• Coordinate and manage work requests received via shared mailboxes, post, telephone, and in-person channels.
• Support day-to-day office operations to ensure the smooth functioning of the Townsville or Cairns office.
• Build and maintain positive working relationships with internal and external stakeholders.
• Collaborate with colleagues across the GBRMPR Administration Team to prioritise and deliver business support services.

Skills

Organised administrator

Customer service

Relationship building

Team player

Proactive attitude

Job description

Department of Environment, Tourism, Science and Innovation QLD – Townsville QLD

Purpose + People = Success:

• Purpose - We care for Queensland's natural places by building strong connections with people, wildlife, and the landscapes we protect.
• People - We are passionate, proud, and driven to be our best, working together to collaborate, innovate, and keep each other safe.
• Success - We create lasting, positive impact — where nature thrives and communities value and connect with the environment.

The Opportunity - Administration Officer:

Based in Townsville or Cairns, this exciting opportunity places you at the heart of the Great Barrier Reef and Marine Parks Region, providing diverse administrative support across a dynamic operational environment. As a trusted first point of contact, you will build strong stakeholder relationships, manage competing priorities, andcollaborate with a high-performing team to deliver exceptional customer service, organisational excellence and responsive business support.

Before You Apply...

Please note:A current Manual Driver's Licence is essential for successful applicants.

Why Join Us:

Because here, your work matters. You'll contribute to something bigger—protecting Queensland's natural heritage while building a career filled with variety, adventure and purpose. Be part of a passionate & supportive admin team that values collaboration, diversity, and safety—on the water and on land.

What You'll Do:

Play a pivotal role in connecting people, priorities and processes.

• Provide high-quality administrative support across a broad range of regional business functions.
• Serve as a key point of contact for employees, stakeholders, and external customers, responding to enquiries professionally and efficiently.
• Coordinate and manage work requests received via shared mailboxes, post, telephone, and in-person channels.
• Support day-to-day office operations to ensure the smooth functioning of the Townsville or Cairns office.
• Build and maintain positive working relationships with internal and external stakeholders.
• Collaborate with colleagues across the GBRMPR Administration Team to prioritise and deliver business support services.

What We're Looking For:

We're looking for an administration superstar who thrives on variety, enjoys helping others and takes pride in keeping things running smoothly behind the scenes. You'll be a proactive, organised, and customer-focused professional who can juggle competing priorities while maintaining a high standard of accuracy and service delivery．

• A highly organised administrator who can manage multiple tasks and changing priorities with ease.
• A customer service champion who enjoys building strong relationships and helping people find solutions.
• A team player who collaborates effectively while also taking initiative and working independently.
• A positive, can-do attitude and a willingness to contribute wherever needed to support the team and region.

Most importantly, we're looking for someone who enjoys making a difference through great service, strong organisation, and a genuine commitment to supporting others.

Collaborative & Innovative Culture:

Join a supportive and forward-thinking team where collaboration, innovation and continuous improvement are valued. Help shape solutions that support outstanding outcomes for our people, partners and the Great Barrier Reef.

Job Ad Reference: QLD/699350/26

Closing Date: Thursday, 10 September 2026