Administration Officer

NSW Department of Communities and Justice; Goulburn; On-site; AUD 87,000 - 95,000; Full time

Benefits offered by this job

Flexible work environment

Competitive pay

Training opportunities

Health & wellbeing program

EAP services

Job summary

Homes NSW, part of the NSW Department of Communities and Justice, is seeking an Administration Officer in the Housing Services division. The role provides vital support to deliver housing services across communities and requires strong organisation and customer service in a fast-paced environment.

You will coordinate records, prepare documents, support meetings, arrange travel and events, and manage databases. A focus on accuracy and confidentiality is essential.

Qualifications

• Experience providing high-quality administrative support and records management.
• Strong customer service skills with professional response to enquiries.
• Excellent organisational skills and ability to manage competing priorities.
• Proficiency with contemporary office technologies and business systems.

Responsibilities

• Coordinate records management activities and prepare documentation.
• Support meetings, arrange travel and events; maintain databases and records.
• Respond to enquiries from customers and stakeholders promptly.
• Assist with routine financial and purchasing transactions; ensure compliance.
• Manage shared mailbox; route, escalate, or allocate matters as needed.
• Handle sensitive correspondence with confidentiality and integrity.

Skills

Records management

Customer service

Organisation

Office software

Travel across district

Tools

MS Office

Job description

Administration Officer

Housing Services

HOMES NSW

Location: Southern & Western District

Salary: Clerk Grade 3/4 | $87,199 - $95,482 | plus superannuation & annual leave loading

Employment Type: Talent pool to be created for future ongoing and temporary opportunities

Your role

Join Homes NSW and play an important role supporting the effective delivery of housing services across the community.

This is an excellent opportunity for a motivated administration professional looking to build their career in the NSW Public Sector while contributing to work that makes a genuine difference in people's lives.

You’ll provide vital administrative support that helps teams operate efficiently and deliver quality services to customers and stakeholders.

What You’ll Do

As part of the Housing Services team, you will provide a range of administrative and support services to facilitate the effective operation of the team.

You will coordinate records management activities, prepare correspondence and documentation, support meetings, arrange travel and events, maintain databases and records, and respond to enquiries from customers and stakeholders.

You will also assist with routine financial and purchasing transactions while ensuring compliance with agency procedures and standards.

You will manage a shared mailbox, ensuring enquiries are responded to promptly and matters are allocated, redirected, or escalated appropriately.

You’ll also handle sensitive and complex correspondence professionally, exercising sound judgement and maintaining a high level of confidentiality and integrity.

You will work as part of a collaborative and supportive team that values customer service, professionalism and continuous improvement.

You’ll be working in a fast-paced environment where accuracy, organisation and attention to detail are highly valued.

What We’re Looking For

We’re seeking a proactive and customer-focused administration professional who enjoys working in a busy environment and takes pride in providing high-quality support services.

You’ll bring strong organisational skills, attention to detail, and the ability to build positive relationships with customers and colleagues while managing multiple priorities.

Experience using business systems and a commitment to delivering accurate, timely outcomes will help you succeed in this role.

You Will Bring

• Demonstrated experience providing high-quality administrative support, including records management, documentation preparation and maintaining accurate information systems.
• Strong customer service skills with the ability to respond professionally to enquiries, identify customer needs and provide accurate, timely information.
• Excellent organisational skills with the ability to manage competing priorities, meet deadlines and maintain attention to detail in a busy environment.
• Proficiency using contemporary office technologies and business systems to improve efficiency, maintain records and support team operations.
• An ability to travel across Southern & Western NSW, as required to support the needs of the district.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity.

What We Offer

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We’re focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Applications close 11:59pm AEST Wednesday November 4, 2026

Got a question?

For more information about the role or what it’s like to work for DCJ, please reach out the hiring manager Virginia Ring on 0429211821 or via [e-mail]

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please reach out to Robert Chiplen via: [e-mail] or call 0419 448 753.

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website.